Vinod D R
Bangalore
Summary
Dynamic Service Advisor with extensive experience at Jaguar and Land Rover, excelling in customer satisfaction and process improvements. Proficient in DMS portals and dealership software, I effectively interpret diagnostic results and manage customer expectations. Known for enhancing service delivery and training staff, I consistently exceed performance targets while fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Service Advisor
Jaguar and Land Rover
Bangalore
01.2025 - Current
- Provided detailed explanations of services and repairs to customers.
- Managed customer follow-up communications to ensure satisfaction with services.
- Maintained accurate service records and documentation for all customer interactions.
- Trained new staff on service processes and customer interaction protocols.
- Utilized dealership software to track service history and customer preferences effectively.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promoted available products and services to customers during service, account management and order calls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Sr. Service Advisor
PPS Skoda Private Ltd
Bangalore
07.2021 - 12.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed process improvements to enhance the overall delivery of service.
- Briefed customers regarding warranty protections, potential cost savings, and benefits of trading in versus fixing cars to guide decision-making.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Advisor
Brigade Honda
Bangalore
02.2018 - 02.2021
Education
Service Advisor -
Bangalore02.2021
Bachelor of Engineering Technology - Mechanical Engineering Technology
Sai Vidya Institute Of Technology
Bangalore04.2018
Diploma - Mechanical Engineering
BGS Polytechnic
Chickkaballapur05.2014
Skills
- DMS portals
- Parts ordering
- Dealership software
- Elsa Pro
- Etka
- Progress reporting
Languages
- English, Advanced
- Hindi, Intermediate
- Kannada, Advanced
- Telugu, Advanced
- Tamil, Intermediate
Timeline
Service Advisor
Jaguar and Land Rover
01.2025 - Current
Sr. Service Advisor
PPS Skoda Private Ltd
07.2021 - 12.2024
Service Advisor
Brigade Honda
02.2018 - 02.2021
Service Advisor -
Bachelor of Engineering Technology - Mechanical Engineering Technology
Sai Vidya Institute Of Technology
Diploma - Mechanical Engineering
BGS Polytechnic