Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
PERSONAL INFORMATION
DECLARATION
Generic

Vinod Jadhav

APPLICATION SUPPORT ENGINEER
Kalyan

Summary

To take up a challenging career in an organization where I can contribute to the best of my skill and efforts for the growth of the company. Looking for responsibilities that demand innovation, creativity & challenges that will make the best use of my abilities & skills in contributing companys growth and help me to acquire new skills to perform better

Overview

17
17
years of professional experience
1
1
Language

Work History

Senior Technical Support Engineer

Clover Infotech Private Limited
12.2020 - Current
  • Project Name :- SBI-Life Insurance (Online Insurance Portal)
  • Roles :- Batch support

Project Detail :-

  • Online Insurance Portal System is an integrated insurance system which links up all the channels within the insurance industry. It is a revolutionized insurance solution that can facilitate online processing and services to the insurance partners, agents, and customers through the Internet. It is a web-based application. Features of the project are
  • It is an online service where the customer can buy any policy at anytime from anywhere.
  • Providing a user-friendly interface to the agent.
  • Payment can be done through online.
  • Can be printed out immediately after the payment is done.
  • Premium calculations are done online by the customers.
  • Roles & Responsibility :-
  • 1. Share the XML data from the production database as requested by the end user.
  • 2. We use stored procedures to retrieve data and transfer it from one database to another.
  • 3. Performed table updates and created queries required for running batch processing in the UAT and pre-prod databases.
  • 4. Worked with the DBA team, BA, and developers to identify and resolve unexpected errors in both the batch process and the policy copy process.
  • 5. Monitor space utilization for the UAT and pre-prod databases.
  • 6. Performed batch query processing in both UAT and pre-prod environments, executed the batches via Linux PuTTY sessions, and distributed the corresponding batch logs to end users.
  • 7. Execute the batch-related stored procedures in the UAT and pre-production databases.
  • 8.Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • 9.Performed root cause analysis of reported issues to enact corrections.
  • 10.Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.

Finacle Application Support Engineer (Finacle L2)

Best of Breed Software Solutions India Private Limited
10.2016 - 07.2019
  • Project 1 :- Deutsche Bank
  • Duration :- 6th Jun 2018 till 31 July 2019
  • Roles & Responsibility :-
  • 1. Handling Finacle EOD BOD on Finacle 7x version
  • 2. Monitoring of Regular system Services and Disk space
  • 3. To Build and generate Queries store procedure on Oracle 9i for sending reports.
  • 4. Providing level 2 support to bank users
  • 5. Generating data thru SQL as per bank requirements
  • 6. Using UNIX commands for checking logs
  • 7. Technical module lead of RTGS/NEFT application.
  • 8. Running batch jobs during month end.
  • 9. Daily functionality trouble shooting.
  • 10. Handling interest application (SB, CC, Loans, FDR and DD) in month end.
  • 11. Resolving banking related issues thru service request RCA and TOL
  • Project 2 :- Punjab National Bank(L1 Support)
  • Duration :- 28th Jan 2018 to 28th Feb 2018
  • Roles & Responsibility :-
  • 1. Providing level 1 support to bank users
  • 2. Handling Finacle EOD BOD on Finacle 10x version
  • 3. Resolving banking related issues thru service request SPSD
  • Project 3 :- Deutsche Bank
  • Duration :- 29 Aug 2017 till 13th Nov 2017
  • Roles & Responsibility :-
  • 1. Handling Finacle EOD BOD on Finacle 7x version
  • 2. Monitoring of Regular system Services and Disk space
  • 3. To Build and generate Queries store procedure on Oracle 9i for sending reports.
  • 4. Providing level 2 support to bank users
  • 5. Generating data thru SQL as per bank requirements
  • 6. Using UNIX commands for checking logs
  • 7. Technical module lead of RTGS/NEFT application.
  • 8. Running batch jobs during month end.
  • 9. Daily functionality trouble shooting.

ICICI Bank
10.2016 - 08.2017
  • Project 4 :- ICICI Bank
  • Duration :- 3rd Oct 2016 till 25th Aug 2017
  • Roles & Responsibility :-
  • 1. Handled all international geography on UAT
  • 2. Running EOD BOD on UAT Finacle 7x and 10x version.
  • 3. Executing patch deployment as per bank user requirement
  • 4. Create, Modify and delete the User ID account on UAT
  • 5. Reset the User ID password and SAC the user on UAT
  • 6. Handling the bankway download issues on production.
  • 7. Providing the L2 support on production issues.
  • 8. bounce the database and stop and start the services as per bank requirement.

Senior Data Center Operator

CMS Computers Ltd
11.2010 - 02.2016
  • Project 1 :- Finacle (EOD & SOD) version 6 and Finacle 10
  • Description :- Datacenter Application involving data processing on Finacle Application.
  • Responsibilities :-
  • 1. End of Day process on Finacle Application System.
  • 2. Provide a first level support through mail for queries/problems related to Finacle Application.
  • 3. Monitoring of regular system services & disk space using Finacle Operator Console.
  • 4. Taking regular backups on different Servers on respective medias.
  • 5. To build and generate queries, stored procedures on Oracle 9i for sending reports
  • Project 2 :- RTGS System (Real Time Gross Settlement)
  • Description :- Running EOD and BOD on application and releasing system before Business hours on RTGS Application.
  • Responsibilities :-
  • 1. Monitoring link of RTGS system through Finacle operating console.
  • 2. Monitoring QPH (Quaestor Payment Hub) & QLM (Quaestor Liquidity Manager) queues & channels of transactions remotely.
  • 3. Monitoring PI (Participant Interface) link with RBI.
  • 4. Running EOD & SOD for (QPH, QLM & PI).
  • 5. Mapping or adding the codes for different branches.
  • 6. Giving authorization to the user codes for authentication of Banks.
  • Project 3 :- Base24 System. (Tandem Server)
  • Platform :- CTT/Windows32 (TANDEM) Base24
  • Description :- Monitoring RBS ATMs all over India using the Tandem Server.
  • Responsibilities :-
  • 1. Monitoring RBS ATMs links all over India which includes ATMs, VSAT, Master & UTI links.
  • 2. Debit, ATM, IVR, Credit Card Pin mailers Refresh processes.
  • 3. Taking daily system Backups.
  • Project 4 :- Collection Systems
  • Description :- Datacenter Application involving data processing Collection Application
  • Responsibilities :-
  • 1. Provide a first level support through mail for queries/problems related to Collection Application.
  • 2. File Upload to Server.
  • 3. Running BOD.
  • 4. Generating Download Files.

Desktop Engineer

Chips & Bytes InfoTech
10.2008 - 11.2010
  • Worked at as site Engineer (Desktop Engineer) from October 2008 to Nov. 2010

Education

B.A. - Economics

Kirti College
Dadar
01-2005

Skills

FINACLE 10212 and Finacle 10225

SQL/PLSQL

Linux

ORACLE 9i, 10g,11g, MS SQL SERVER

Accomplishments

  • Awarded as
  • Clover Champion
  • By SBI Life for representing Clover in Sahara Nidhi and Sahara Swayam

Software

CCNA

BASIC NETWORKING

COMPUTER MAINTAINCE

Timeline

Senior Technical Support Engineer

Clover Infotech Private Limited
12.2020 - Current

Finacle Application Support Engineer (Finacle L2)

Best of Breed Software Solutions India Private Limited
10.2016 - 07.2019

ICICI Bank
10.2016 - 08.2017

Senior Data Center Operator

CMS Computers Ltd
11.2010 - 02.2016

Desktop Engineer

Chips & Bytes InfoTech
10.2008 - 11.2010

B.A. - Economics

Kirti College

PERSONAL INFORMATION

Languages known :- English, Hindi and Marathi

DECLARATION

I consider myself technically competent. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge. Date: Place: Mumbai Mr.Vinod Jadhav.
Vinod JadhavAPPLICATION SUPPORT ENGINEER