Service-oriented Associate Manager with commitment to excellence and more than 12+ years of experience. Effective collaborator promoting great operation and service skills. Proven history of efficiency and reliability.
Overview
17
17
years of professional experience
Work History
Associate Manager
HDFC LIFE INSURANCE
03.2021 - Current
Bank and Payment gateway Reconciliation
Vendor and Stake Holder Management
Process adherence and Compliance
Automation and UAT testing
Remedied issues and conflicts among workers using negotiation and active listening.
Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Associate Manager
CAPFLOAT FINANCIAL SERVICES PRIVATE LIMITED
12.2018 - 03.2021
Bank and Payment gateway Reconciliation
Reconciling online payments made through Paytm, Amazon pay, Razor pay
Performing the reconciliation and verification of accounts regarding cash and cheque
Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
Deputy Manager
HDFC BANK LTD
05.2014 - 12.2018
CMS and Clearing Operation Team for Completion of day today's operations
Handling Fund transfer, NEFT, RTGS
Verification and Processing of Account Opening Forms and Customer Instructions/KYC and thereby ensuring all customer accounts are activated within stipulated time
Processing of Disbursement of Consumer Durable Loan files
Preparation of MIS for daily and month end reporting
Ensuring effective handling of customers, coordination with other branches of the Bank as well as with other Banks for smoother operations
Processing of Vendor Bills and Travel claims of Branch and staff
Assistant Manager
Kotak Mahindra Bank
02.2013 - 05.2014
Responsible for the vault, Buying and Selling Cash
Teller-handling cash, day2day transactions
Customer Service
Daily Cashier reports
NEFT/RTGS transactions Petty cash transactions
Responsible for General Ledger accounts tally
Handling ATM operations, loading cash
Handling deliverable
Processing inward and outward clearing cheques
Junior Officer
HDFC BANK LTD
05.2007 - 01.2013
Managing clearing related activities and ensuring error free operations
Clearing of Inward & Outward cheques
Physical verification of instrument for technical correctness in accordance with Negotiable instrument act
Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)