Microsoft Outlook
Vinod Kumar N
Banking/Finance
Summary
Motivated Fraud Analyst touting 7 years of expertise investigating suspicious activity for Axis Bank [ CITI Bank ]company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Fraud Analyst
CITI BANK NA
Chennai
06.2018 - Current
- Review of Application Frauds across products [ Credit card, Personal Loan, Mortgage, Asset Backed Finance] with the help of Hunter Application.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Successfully taking up the activities in absence of my Manager along with handling the team members
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted thorough checks and verifications on documents supporting the application.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
- Swift and Accurate review of applications allowed me to achieve 100% Nil Financial Loss
- Data Submission for Quality checks and Internal Audits
Client Relation Expert
CITI BANK NA
Chennai
07.2016 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
GED -
Pratyusha Institute of Technology And Management
Tiruvallur 06.2012 - 03.2016
Skills
Interpersonal Communication
Decision-Making
Critical Thinking
Time management
Accomplishments
- Awarded for Diligence leading to aversion of NCL exposure
- Documented and resolved multiple applications with Same address which led to prevent Credit card limit exposure to Fraud.
- Delighting customers for providing FCR across resolutions ensuring to earn 90% NPS
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
Fraud Analyst
CITI BANK NA
06.2018 - Current
Client Relation Expert
CITI BANK NA
07.2016 - 06.2018
GED -
Pratyusha Institute of Technology And Management
06.2012 - 03.2016