VINOD KUMAR NAIR

Regional Sales Director - APAC | Adecco Malaysia

Feb 2025 – Present | Kuala Lumpur, Malaysia ( Remote)

• Spearheading APAC sales and business development initiatives across BPO, Business Services, Shared Services, Customer Experience, and Digital Operations portfolios.

• Built the regional commercial proposition and sales pipeline from an early-stage capability into a structured and scalable APAC sales function.

• Driving end-to-end sales lifecycle including market mapping, lead generation, stakeholder engagement, solution design, pricing strategy, proposal development, RFP/RFI submissions, contract negotiations, and deal closures.

• Developing strategic partnerships with enterprise clients across Technology, Energy & Utilities, Travel & Hospitality, Healthcare, Manufacturing, Telecommunications, Financial Services, and Professional Services sectors.

• Collaborating with regional delivery, operations, finance, legal, and solutioning teams to create tailored outsourcing and transformation solutions for global clients.

• Leading large-scale strategic pursuits and commercial opportunities across multiple APAC markets, strengthening revenue growth and market penetration.

• Establishing sales governance, forecasting, pipeline management, and CRM-driven reporting to improve commercial visibility and conversion rates.

• Influencing C-level stakeholders and senior decision-makers to position Adecco as a strategic workforce, BPO, and business transformation partner across the region.

• Managing high-value property transactions (₹5–8 Cr deals) with strong negotiation and relationship skills.

• Led sales engagement initiatives for EY’s risk and advisory services.
• Onboarded 8 clients generating ₹2.5 Cr annual recurring revenue.
• Conducted product demos, handled full-cycle sales via Salesforce CRM, and coordinated with global teams.

• Led Customer Success and Inside Sales operations managing global BPO clients with annual revenue of ₹7 Cr+.
• Improved renewal rates by 25% YoY through proactive account engagement and virtual sales strategy.
• Designed and implemented scalable delivery processes ensuring SLA and compliance adherence.
• Partnered with cross-functional teams across delivery, finance, and risk to enhance client experience.
• BPO / Background Verification

• Managed a 25+ member tech support and inside sales team for APAC and US SMB clients.
• Consistently exceeded sales targets and delivered customer satisfaction metrics (CSAT >90%).
• Mentored teams on process KPIs, sales conversions, and client retention strategies.
• BPO

• Managed collections for Nissan Motor Corporation (US region).
• Achieved consistent monthly collection targets while maintaining compliance and accuracy.
• BPO