VINOD KUMAR P

• Responsible for E2E Process flow in Physical claim countries (Malaysia, Philippines, Nepal, Indonesia, Vietnam)

Team management includes allocation and backlog & Processing credit/ Replacement Based on Partner/customer requirement by using SAP, S4 HANA & SPOC for IT issues & report within SLA.

Payment transactions such as credits & rebills (Net Value, Sales tax and Stock)

Performing Quality checks for each transaction (Bills payables & Additional discounts.

Responsible for collection & delivery of units (PC & Print) Sorting dispute for smooth moving process.

Handling 3w query management for E2E PRocess until case closure SPOC for T1 & T2 Partners. Handling weekly calls with partner tax team for performance review. SPOC for escalating management.

Generating credit and replacement invoices within TAT.

Publishing reports and operational data to Higher Level Management.

Possessing exceptional data analysis & Exceptional problem-solving skills & Prioritizing Issues.

Experience in Business Process Improvements & interaction with stakeholder, operation.

Logistics, Factory, Manufacturer, End customer & internal supply chain.

• successfully negotiated contracts with suppliers, resulting in cost savings of X%.
• Developed and maintained strong professional relationships with suppliers, leading to improved supplier performance and reliability.
• Implementer effective negotiation strategies to secure favorable terms and condition, ensuring optimal pricing and quality of goods/services.
• Utilized strong communication skills to effectively resolve any contract disputes or issues with suppliers.
• Analyzing the performance of vendors.
• maintaining sufficient inventory.
• Routing Supplies to appropriate departments.
• Managing vendor billing and disbursements.

• Drives a culture of Do It safe, Do it Right the First time with actions and words on a daily basis.
• Safely and efficiently performs assigned processes to meet the required daily logistics activities. Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.
• Complies carrier and route assignments. Tracks, traces, and updates the status of shipments. Successfully conducts and completes all assigned training.
• Participates in continuous improvement training and trains others. oversees hazardous waste storage areas, hazardous waste documentation, equipment, and procedures. Understands and follows proper spills and emergency cleanup procedures.
• prepares hazardous waste shipments. including proper labeling of all hazardous waste. Provides additional backup support for shipping and receiving departments.

• Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
• Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring timely delivery of products.
• Reviewed purchasing department activities to evaluate opportunities for cost savings and efficiency improvements.
• Managed the end-to-end procurement process, from purchase order creation to payment processing, ensuring accurate documentation and timely execution.
• Supervised purchasing and warehousing processes to reduce loss, time and injuries.
• Reviewed and approved requisitions enabling purchasing department to start purchasing process.
• Modified price levels, availability and markets for competitive company advantage.
• Negotiated contracts to set prices, quality standards and cost-reduction targets for long-term operational success.
• Sourced vendors, built relationships, and negotiated prices.
• Performed monthly reconciliation of open purchasing orders.
• Established and maintained accurate records of purchases, pricing and payment terms.

• Streamlined communication channels between internal teams for better collaboration on complex claims cases.
• Identified trends in claim submissions, enabling proactive measures to address potential issues before they escalated.
• Reduced claim denial rates by thoroughly reviewing documentation and ensuring accurate information submission.
• Provided exceptional customer service when handling inquiries about policy coverage or specific claim details.
• Collaborate with the claim handlers in preparing the claim notices.
• Maintain action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution.
• Escalates issues as needed. provide support and assistance in updating reinsurance system and information.