I am a skilled system support engineer with 7 years of extensive experience and am adept in Windows Server management and Active Director Strong problem-solving skills, high-performance solutions, and translating complex business requirements into robust technical implementations, while continuously learning and adapting to new technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Support Engineer Active Directory
Varsity Education Management Pvt Ltd
Bangalore
09.2022 - 10.2024
Key Responsibilities:
Managed and maintained Active Directory (AD) infrastructure, including Domain Controllers, Group Policies (GPOs), and Organizational Units (OUs).
Configured DNS, DHCP, and replication for AD stability and performance.
Administered user accounts, security groups, and permissions to ensure proper access control.
Implemented Group Policy Objects (GPOs) to enforce security policies and compliance.
Ensured AD security by managing authentication policies, Multi-Factor Authentication (MFA), and auditing logs.
Monitored system health and resolved AD-related performance and replication issues.
Monitored and maintained network, server and peripheral equipment, diagnosing surfaced IT issue root causes.
ntegrated on-premises AD with Azure AD for hybrid cloud authentication and SSO.
System Support Engineer
UST Global Pvt Ltd
Chennai
01.2022 - 08.2022
Installing all Operating Systems on Virtual machines for users
Create or assign administrator roles for Office 365
Reset administrator passwords
Set up billing and control license management
Allow users to turn on 2-Step Verification
VPN-related troubleshooting, installation and configuration
Outlook Handling, chatting and meeting Application Maintaining
Creating the user ID in Active directory account and reset the password
IT Executive
Fidelis Corporate Solutions Pvt Ltd
Bangalore
11.2020 - 11.2021
Installing or upgrading Windows systems and servers
Installation, Configuration, Administration and Upgrade of Redhat Linux 6.x, 7.x Ubuntu Operating
Testing, scheduling and installation of patches and upgrades
Providing technical support for staff and back-end system users
Supporting to solving online appellations Adobe & Corel draw
Troubleshooting system and server errors
Installing all Operating Systems on Virtual machines for users
Create or assign administrator roles for Office 365
Reset administrator passwords
Set up billing and control license management
Allow users to turn on 2-Step Verification
Vendor creation and PR creation follow up email for the quotation with vendor
Maintain the purchase material vendor invoices like Internet and SIM Card bills
IT Support
Sri Chaitanya Techno School
Bangalore
12.2014 - 10.2020
Handling 20 branches in and around Bangalore
Responsible for maintenance of hardware systems and network connectivity, Internet, email systems, etc
Supporting to solve the online appellations FORCS & Oracle
Configuring and Maintaining Routers, TCP/IP, DHCP/DNS
Installing all Operating Systems on Virtual machines for users
Configuration and Implementing VLAN, Configuring wireless Devices such as D-Link, TP-Link, Net gear, and Linksys
Administering and resolution of LAN/WAN related queries
Education
Bachelor of Computer Applications -
TNOU
Chennai
Skills
Windows Operating Systems
Active Directory (AD DS, AD FS, AD CS)
Group Policy Management (GPO)
DNS, DHCP
Azure AD & Hybrid Identity
Windows Server (2016/2019/2022)
Backup & Disaster Recovery (AD Restore)
Security & Compliance (MFA, RBAC, IAM)
Virtualization technologies
Microsoft Office 365
Certification
Completed Training in (MCP) Microsoft Certified Professional (Active Directory and Network Infrastructure)