Summary
Overview
Work History
Education
Skills
Vocalist, An amateur footballer, Motorcycle Enthusiasts
Timeline
Teacher
Vinod M Gunasekaran

Vinod M Gunasekaran

Trainer / Ex - ORM Sr. Executive
Bengaluru

Summary

A customer facing professional & passionate trainer with extensive knowledge of Managing online reputaion, facilitating & training. Proven success working with outsourcing partners. Devoted to long-lasting and comprehensive results for every client. Dale Carnegie trained and certified.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Trainer / Sr. Executive ORM

Swiggy
07.2021 - 01.2024
  • Trained new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitoring how brands are engaging with their audience
  • Part of Critical / Creative response team
  • Monitoring trends in social media tools, applications, channels, design, and strategy

Customer Service Subject Matter Expert

Reqs Technology PVT LTD
09.2020 - 06.2021
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Senior Customer Relationship Executive

DLR Logistics
05.2016 - 02.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.

Education

No Degree - Human Resources Management

CMR INSTITUTE OF MANAGEMENT STUDIES
BENGALURU
04.2001 -

PRE UNIVERSITY - Accounting And Business Management

LAKE MONTFORT COMPOSITE PU COLLEGE
BENGALURU
04.2001 -

Skills

    Lesson Planning

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Vocalist, An amateur footballer, Motorcycle Enthusiasts

  • Been part of various bands and solo projects as a vocalist and MCEE
  • Played over 250 stages in India
  • Under 16 Karnataka. Club football for ITI FC, FC Kudlu.
  • Vivid Traveler and especially on two wheels capturing frames on the way.

Timeline

Trainer / Sr. Executive ORM

Swiggy
07.2021 - 01.2024

Customer Service Subject Matter Expert

Reqs Technology PVT LTD
09.2020 - 06.2021

Senior Customer Relationship Executive

DLR Logistics
05.2016 - 02.2019

No Degree - Human Resources Management

CMR INSTITUTE OF MANAGEMENT STUDIES
04.2001 -

PRE UNIVERSITY - Accounting And Business Management

LAKE MONTFORT COMPOSITE PU COLLEGE
04.2001 -

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Vinod M GunasekaranTrainer / Ex - ORM Sr. Executive