Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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VINOD KUMAR REDDY

Summary

Motivated App-Ops Engineer with 9+ years of Application operations, Automation and a Gen's craftsman. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Overview

10
10
years of professional experience

Work History

Application Support Engineer L4

Rackspace
09.2021 - Current

Projects:


1. EUCO

2. FAIR

  • Developed and deployed automation solutions for team operations, including onboarding processes, application migrations, and service desk tools
  • Created tools like auto-acknowledgment and integration solutions for ASOPS, TESOne, and ServiceNow, enhancing workflow efficiency
  • Managed maintenance and releases for RITA Bot (Gen AI), AskHR OneBot (Power Automate), ensuring reliable automation support
  • Documented and monitored automation implementations to ensure effective tracking and scalability
  • Pursuing proficiency as a versatile developer to optimize automation solutions across diverse environments
  • Proficient in Power Automate, Power Virtual Agents, and Copilot Studio, simplifying tasks and enhancing productivity
  • Experienced with Azure services including OpenAI, Cognitive Search, Blob Storage, and Power Apps, adept at setting up environments and custom applications
  • Led the development integration of RITA, AskHR chat bots incorporating advanced GenAI capabilities to enhance system functionalities
  • Integrated ServiceNow with RITA chatbot to streamline ticket creation, tracking, and time sheet management processes
  • Facilitated seamless communication and automation between ServiceNow and RITA, enhancing efficiency in handling support tickets and tracking workflows
  • Played a key role in improving service delivery and operational efficiency by leveraging integrated solutions
  • Successfully completed 'Project Everest,' leveraging advanced automations to split into Private, Public and Shared domains in the Organization
  • Received Rackspace Innovation Award and RXT Business Impact for outstanding chat bot development.

Senior Software Engineer

Tech Mahindra
01.2020 - 09.2021
  • Integral part of a 24/7 team providing application monitoring and operational run-book services, ensuring seamless support and incident resolution
  • Enhanced team operations by developing and maintaining incident management run books, ensuring up-to-date system error resolution procedures
  • Facilitated knowledge transfer sessions to improve team skills on new technologies and versions, fostering continuous learning and development
  • Managed support and maintenance for critical systems including Active Directory, Exchange, SailPoint, Oracle EBS Access Management, and user lifecycle management
  • Innovated by creating an Informational Bot and developing tools for user access and account management, resulting in significant performance gains
  • Automated processes such as new hire access management and termination using PowerShell and UiPath, optimizing efficiency and reliability.

Senior Analyst

HCL Technologies
09.2016 - 01.2020
  • Managed server and firewall setup for client customers using Newton process, ensuring reliable monitoring and security
  • Effectively prioritized and escalated alerts from cloud applications based on defined SLAs, ensuring timely resolution
  • Oversaw support and maintenance of critical systems including Active Directory, Exchange, SailPoint, Oracle EBS Access Management, and user lifecycle management
  • Collaborated with Tech Mahindra to facilitate a seamless transition from HCL, supporting team operations during the migration process.

Systems Administrator

Tata Consultancy services
11.2014 - 08.2016
  • Release management process for all the Standard Operating Environments (SOE) applications
  • Capture and Creation of windows images for the new SOE's with answer files
  • SCCM client maintenance through SCCM console and using batch scripts for SCCM non client Machines
  • Provided L2 support for all desktop and laptop related issues
  • Lotus notes client level configuration and troubleshooting
  • Client level Symantec Antivirus troubleshooting and configuration.

Education

Bachelor of Science - EEE(B-Tech)

Narayana Engineering college
Nellore, Andhra Pradesh
01.2014

Intermediate - Mathematics, Physics, Chemistry

Narayana Junior College
Nellore, Andhra Pradesh
01.2010

SSC - State board of AP

Montessori High School
Kurnool, Andhra Pradesh
01.2008

Skills

  • Programming Skills : Python
  • Networking Skills : CCNA
  • Scripting tools : Batch, PowerShell, Python
  • Microsoft Excel and Macros expertise
  • DevOps Tools
  • Automation Tools : Power Automate, UIPath
  • Cloud Platforms : Azure, AWS, GCP
  • MS Bot framework, Copilot studio
  • Prompt engineering Azure AI search Service, AZURE OPENAI
  • JIRA Administration
  • RPA Tools: UI Path
  • Cloud Platforms: Azure, AWS, GCP

Accomplishments

  • Worked directly with Clients to accomplish all sorts of delivery and having everyone on a unique base.
  • Achieved Distinguished performance rating for consecutive 2 years in HCL.
  • RXT Business Impact Award - Highest ITS honor. This award will be given to Rackers and projects that have made a significant impact on Rackspace Technology's priorities.
  • Technology Innovation Award TI - Prestigious award in Rackspace for the technical innovation and Racker experience.
  • Stakeholder Impact Award - Rackers and Projects for their Outstanding Impact made with One or Multiple.
  • Received 4 Live wire appreciation certifications for 4 quarters in 3 years of HCL.
  • Received Best performer award for completing CITI project OS migration (8000 desktops) in TCS with a span of 4 days through batch scripts.

Timeline

Application Support Engineer L4

Rackspace
09.2021 - Current

Senior Software Engineer

Tech Mahindra
01.2020 - 09.2021

Senior Analyst

HCL Technologies
09.2016 - 01.2020

Systems Administrator

Tata Consultancy services
11.2014 - 08.2016

Bachelor of Science - EEE(B-Tech)

Narayana Engineering college

Intermediate - Mathematics, Physics, Chemistry

Narayana Junior College

SSC - State board of AP

Montessori High School
VINOD KUMAR REDDY