VINOD KUMAR REDDY

Projects:

1. EUCO

2. FAIR

• Developed and deployed automation solutions for team operations, including onboarding processes, application migrations, and service desk tools
• Created tools like auto-acknowledgment and integration solutions for ASOPS, TESOne, and ServiceNow, enhancing workflow efficiency
• Managed maintenance and releases for RITA Bot (Gen AI), AskHR OneBot (Power Automate), ensuring reliable automation support
• Documented and monitored automation implementations to ensure effective tracking and scalability
• Pursuing proficiency as a versatile developer to optimize automation solutions across diverse environments
• Proficient in Power Automate, Power Virtual Agents, and Copilot Studio, simplifying tasks and enhancing productivity
• Experienced with Azure services including OpenAI, Cognitive Search, Blob Storage, and Power Apps, adept at setting up environments and custom applications
• Led the development integration of RITA, AskHR chat bots incorporating advanced GenAI capabilities to enhance system functionalities
• Integrated ServiceNow with RITA chatbot to streamline ticket creation, tracking, and time sheet management processes
• Facilitated seamless communication and automation between ServiceNow and RITA, enhancing efficiency in handling support tickets and tracking workflows
• Played a key role in improving service delivery and operational efficiency by leveraging integrated solutions
• Successfully completed 'Project Everest,' leveraging advanced automations to split into Private, Public and Shared domains in the Organization
• Received Rackspace Innovation Award and RXT Business Impact for outstanding chat bot development.

• Integral part of a 24/7 team providing application monitoring and operational run-book services, ensuring seamless support and incident resolution
• Enhanced team operations by developing and maintaining incident management run books, ensuring up-to-date system error resolution procedures
• Facilitated knowledge transfer sessions to improve team skills on new technologies and versions, fostering continuous learning and development
• Managed support and maintenance for critical systems including Active Directory, Exchange, SailPoint, Oracle EBS Access Management, and user lifecycle management
• Innovated by creating an Informational Bot and developing tools for user access and account management, resulting in significant performance gains
• Automated processes such as new hire access management and termination using PowerShell and UiPath, optimizing efficiency and reliability.

• Managed server and firewall setup for client customers using Newton process, ensuring reliable monitoring and security
• Effectively prioritized and escalated alerts from cloud applications based on defined SLAs, ensuring timely resolution
• Oversaw support and maintenance of critical systems including Active Directory, Exchange, SailPoint, Oracle EBS Access Management, and user lifecycle management
• Collaborated with Tech Mahindra to facilitate a seamless transition from HCL, supporting team operations during the migration process.

• Release management process for all the Standard Operating Environments (SOE) applications
• Capture and Creation of windows images for the new SOE's with answer files
• SCCM client maintenance through SCCM console and using batch scripts for SCCM non client Machines
• Provided L2 support for all desktop and laptop related issues
• Lotus notes client level configuration and troubleshooting
• Client level Symantec Antivirus troubleshooting and configuration.