Vinodh Venkatraman
Transaction processing analyst,PPSM analyst
Chennai,TN
Summary
Accomplished professional with over 13 years of experience in US Healthcare operations, specializing in healthcare claims processing, enterprise benefit administration, and process optimization. Adept at leading cross-functional teams, enhancing operational performance, and fostering strong client partnerships. Expertise in driving process excellence, automation, and delivering measurable business outcomes through strategic initiatives and leadership.
Overview
15
15
years of professional experience
Work History
Senior Service Delivery Operation Specialist
Accenture Solutions Pvt Ltd
01.2012 - Current
- Lead operational excellence initiatives in US healthcare claims processing and benefit administration
- Manage and mentor a high-performing team to meet and exceed SLA metrics and process goals
- Conduct detailed performance analysis to identify trends and implement corrective actions
- Collaborate with clients to understand requirements and deliver value-creation solutions
- Develop and implement process automation initiatives to streamline workflows and improve efficiency
- Provide timely and accurate production/quality reporting to senior management
- Handle escalations effectively, ensuring prompt resolution and client satisfaction
- Certified as a Process Trainer for three critical processes
- Awarded 'Best Subject Matter Expert' twice for exceptional performance
- Recognized with the 'Star of Business' award for two consecutive quarters
- Designed and implemented five innovative process improvement ideas, enhancing client operations
Process Executive
Scope International Private Limited (for Team Lease Services Private Limited)
01.2010 - 01.2011
- Processed banking operations documentation with precision, ensuring compliance with regulatory requirements
- Delivered accurate data entry and minimized errors, maintaining high-quality standards
- Supported internal teams to optimize workflow efficiency and address discrepancies
- Achieved 100% accuracy in processing tasks within SLA timelines
- Recognized for strong teamwork and consistently meeting operational goals
Education
Bachelor of Commerce - General
Sindhi College of Arts & Science
Velappanchavadi01.2008
Skills
- US Healthcare Operations Leadership
- Claims Processing & Enterprise Benefit Administration
- Process Improvement & Optimization
- Operational Excellence & SLA Management
- Team Leadership & Development
- Performance Metrics Analysis & Reporting
- Escalation Management & Root Cause Analysis
- Automation & Value-Creation Initiatives
- Client Relationship Management
- Workflow Management Tools
- Quality Monitoring Systems
- Automation and Process Streamlining Frameworks
Languages
English
Advanced (C1)
Timeline
Senior Service Delivery Operation Specialist
Accenture Solutions Pvt Ltd
01.2012 - Current
Process Executive
Scope International Private Limited (for Team Lease Services Private Limited)
01.2010 - 01.2011
Bachelor of Commerce - General
Sindhi College of Arts & Science
Additionalinformation
English, Tamil, Reading, Exploring new places
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