Detail-oriented Assistant Manager offers more than 11-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Established and managed a dedicated travel desk, resulting in significant cost savings and enhanced traveler satisfaction.
Optimized travel operations, resulting in savings of $10 million annually.
Introduced new workflows and policies for enhanced efficiency and compliance.
Led vendor onboarding, negotiations, and contract management.
Collaborated with cross-functional teams to meet travel needs and ensure policy adherence.
Provided support for invoice processing, employee transportation, visa processing, and travel analysis.
Handled all levels of travel logistics escalations round the clock, ensuring prompt resolution and minimal disruption to travel plans.
Sr. Travel Coordinator
NetApp India Pvt Ltd
Bengaluru
03.2018 - 09.2019
Supported Global Travel Services with proactive communication and education initiatives.
Implemented automation for invoice reconciliation and traveler notifications.
Assisted in program cost analysis and traveler satisfaction surveys.
Reviewed and processed APAC BTA statements, ensuring accuracy and compliance.
Handled Online Booking Tool (OBT) and operational challenges to maintain smooth travel operations
Assisted in the preparation of Quarterly Business Review (QBR) reports for management review, highlighting program costs, trends, and saving opportunities.
Sr. Travel Coordinator
Fujitsu India Pvt Ltd
Bengaluru
05.2016 - 03.2018
Managed travel logistics, including ticketing, hotel bookings, and event coordination.
Negotiated contracts and reduced travel expenses by INR 2.5mm annually, ensuring cost-effective arrangements without compromising quality.
Orchestrated travel arrangements for corporate events and conferences.
Travel Consultant
BCD Travel India Pvt Ltd
Bengaluru
01.2016 - 05.2016
Utilized Amadeus GDS application for domestic and international ticket issuance.
Processed hotel and cab bookings using GDS.
Managed the invoice process using internal tools, ensuring accurate and timely processing.
Senior Associate
EXL Services Pvt Ltd
Bengaluru
08.2013 - 11.2015
Handled accounts payable, receivable, and taxation for a key client.
Recognized with multiple awards for outstanding performance.