VINOD KUMAR (NON-CLINICAL OPERATIONS)
New Delhi
Summary
Healthcare professional with experience in billing and customer service, excelling at process improvement and relationship management. At HJ Hospitals, Kinshasa, I spearheaded front desk operations, enhancing team productivity by streamlining processes. My expertise in crisis management and teamwork significantly boosted organizational efficiency, achieving key performance metrics.
Overview
12
12
years of professional experience
Work History
Senior Executive Officer (Billing)
HJ Hospitals, Kinshasa,Central Africa
10.2019 - 10.2024
- Managing IPD and OPD front desk for billing.
- Explaining rights to patients and maintaining confidentiality.
- Trained staff on best practices to achieve optimal productivity.
- Regularly completed opening and closing procedures.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Established performance metrics to monitor progress toward organizational goals and objectives.
Assistant Supervisor (Billing)
Fortis Memorial Research Institute
06.2016 - 10.2019
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Front Office Executive (Billing)
BLK-Max Hospital
07.2015 - 06.2016
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Patient care services OPD,Day care, Oncology and dialysis billing.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
Front Office Assistant
Fortis Memorial Research Institute
09.2013 - 06.2016
- Worked as a concierge attendant and OPD billing executive.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Attendant
Radisson Blu Hotel
02.2013 - 08.2013
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
Higher Diploma in Hotel Management - Hotel Management
RIG Institute of Hospitality And Management
Greater Noida, India05-2013
Bachelor of Arts - Arts
Delhi University
New Delhi, India06-2012
Twelth Standard -
Central Board of Secondary Education
New Delhi, India06-2009
Tenth Standard -
Central Board of Secondry Education
New Delhi, India06-2007
Skills
- Planning
- Process Improvement
- Relationship Management
- Teamwork
- Crisis Management
- Mail handling
- File organization
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Senior Executive Officer (Billing)
HJ Hospitals, Kinshasa,Central Africa
10.2019 - 10.2024
Assistant Supervisor (Billing)
Fortis Memorial Research Institute
06.2016 - 10.2019
Front Office Executive (Billing)
BLK-Max Hospital
07.2015 - 06.2016
Front Office Assistant
Fortis Memorial Research Institute
09.2013 - 06.2016
Attendant
Radisson Blu Hotel
02.2013 - 08.2013
Higher Diploma in Hotel Management - Hotel Management
RIG Institute of Hospitality And Management
Bachelor of Arts - Arts
Delhi University
Twelth Standard -
Central Board of Secondary Education
Tenth Standard -
Central Board of Secondry Education
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