Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vinoth Gnanavel

Chennai

Summary

Dynamic Team Manager with a strong history at Policy Bazaar, specializing in team building and leadership. Proficient in Salesforce CRM and data analysis, successfully implemented strategic KPIs that enhanced team performance. Coaching and mentoring initiatives have led to a motivated workforce, consistently meeting organizational objectives.

Overview

13
13
years of professional experience

Work History

Team Manager

Policy Bazaar
Chennai
04.2023 - 05.2025
  • Established team objectives aligned with organizational goals and monitored performance against targets.
  • Provided coaching and mentoring to enhance individual team member capabilities.
  • Managed daily operations, including shift scheduling, task assignments, and attendance tracking.
  • Conducted regular meetings to discuss project progress and address policy changes.
  • Analyzed customer survey data and market research to guide product development decisions.
  • Monitored team performance, identified improvement areas, and delivered constructive feedback.
  • Coordinated shift schedules to ensure adequate staffing during absences.
  • Assisted HR in recruiting and retaining high-performing talent.

Team Manager

SMILES.AI
Chennai
06.2022 - 01.2023
  • Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Developed and implemented strategies to improve team performance.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Initiated training sessions and coached employees to develop effective staff.
  • Analyzed team performance data to identify areas for improvement and implement corrective actions.

Team Lead

FAST INFO LEGAL INDIA
Chennai
08.2021 - 05.2022
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Motivated staff through positive reinforcement techniques.
  • Monitored team progress and enforced deadlines.

Accomplished Development Manager, Team Leader

UDAAN
Chennai
01.2018 - 03.2021
  • Created and directed sales training and development courses to enhance team skills and performance.
  • Created detailed reports on employee performance metrics for senior leadership review.
  • Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
  • Analyzed data to make decisions related to personnel management.
  • Maintained up-to-date knowledge of industry trends in order to apply best practices.
  • Coached and mentored individuals on professional development goals.
  • Monitored workflow processes and identified areas of improvement.

Telemarketing Executive

CALL STREET GLOBAL SERVISE
chennai
03.2014 - 05.2016
  • Inso, chennai, tamilnadu
  • Followed company scripts to cover key points and overcome objections.

Telemarketing Executive

INSO
Chennai
02.2012 - 01.2014
  • Connected with prospective customers via telephone or email to share available products and services.

Education

SSLC -

GILL ADARSH MAT.HR.SEC SCHOOL
Chennai, TN

H.S.C -

Gill Adarsh Mat. Hr. Sec. School
Chennai, TN

B.A - English

MADRAS UNIVERCITY
chennai

Skills

  • Team building and leadership
  • Training and development
  • Business strategy and planning
  • Salesforce CRM expertise
  • Motivation techniques
  • Target implementation
  • Administration and reporting
  • Coaching and mentoring
  • Problem-solving skills
  • Positive attitude
  • Data analysis and reporting
  • Quality control
  • Recruitment and hiring

Languages

Tamil
First Language
Tamil
Advanced (C1)
C1
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

Team Manager

Policy Bazaar
04.2023 - 05.2025

Team Manager

SMILES.AI
06.2022 - 01.2023

Team Lead

FAST INFO LEGAL INDIA
08.2021 - 05.2022

Accomplished Development Manager, Team Leader

UDAAN
01.2018 - 03.2021

Telemarketing Executive

CALL STREET GLOBAL SERVISE
03.2014 - 05.2016

Telemarketing Executive

INSO
02.2012 - 01.2014

SSLC -

GILL ADARSH MAT.HR.SEC SCHOOL

H.S.C -

Gill Adarsh Mat. Hr. Sec. School

B.A - English

MADRAS UNIVERCITY

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Vinoth Gnanavel