Vinoth Kannan
Technical Support Engineer
Coimbatore
Summary
Well-qualified technical support engineer with outstanding experience in establishing positive client relationships. Resolve problems quickly and deliver high levels of customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Technical Support Engineer
Kovai.co
Coimbatore
11.2021 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Designed tailored engineering solutions for customers based upon key requirements.
- Achieved most customer satisfaction responses following support engagement and problem resolution.
Technical Support Engineer
Exterro R&D India Pvt Ltd
Coimbatore
10.2019 - 11.2021
- Served as primary point of contact for support relating to owned solutions and products.
- Updated and maintained current customer support database.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained response times to support business continuity.
Technical Support Engineer
Comodo Security Solutions Pvt Ltd
Chennai
04.2018 - 05.2019
- Monitored systems in operation and quickly troubleshot errors.
- Provided support to customers in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Engineering - Computer Engineering
SNS College of Technology
Coimbatore 08.2015 - 06.2017
Bachelor of Technology - Information Technology
SNS College of Technology
Coimbatore 08.2011 - 06.2015
Skills
Software Debugging
Certification
The Fundamentals of Digital marketing, Google
Timeline
Email Marketing, HubSpot Academy
09-2022
The Fundamentals of Digital marketing, Google
06-2022
Technical Support Engineer
Kovai.co
11.2021 - Current
Technical Support Engineer
Exterro R&D India Pvt Ltd
10.2019 - 11.2021
Technical Support Engineer
Comodo Security Solutions Pvt Ltd
04.2018 - 05.2019
Master of Engineering - Computer Engineering
SNS College of Technology
08.2015 - 06.2017
Bachelor of Technology - Information Technology
SNS College of Technology
08.2011 - 06.2015
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