Vinoth P

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Configured hardware, devices, and software to set up work stations for employees.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored system performance to maintain system integrity.
• Configured and installed computer systems for other sub-organizations.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Assisted end-users with conference room equipment setup and operation.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Monitored systems in operation and quickly troubleshot errors.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed and configured operating systems and applications.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
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 Asset allocation to new users and handling issues of existing users.
 Get entry in asset list for all asset movement and maintain in the asset list
 Install, upgrade, support and troubleshoot Windows andMicrosoft Office and any
other authorized desktop applications.
 Network support & Troubleshooting of all the remote locations.
 Install and troubleshoot for printers, computer hardware and any other authorized peripheral
equipment.
 Installation, Troubleshooting and Update antivirus.
 Creating and managing user profile and group accounts.
 Resolving the issues through Support the remote location service users.
 Attend and Resolve the tickets which are receive from ticketing tool.
 Responsible for mobile applications support and Email configuration.
 Resolving asset hardware issues & Hardware vendor management.
 Coordinating with Hardware vendor on replacements through call logs.