VINOTH SEKAR
Chennai
Summary
Results-oriented professional prepared to excel in executive leadership roles. Proven ability to drive strategic initiatives and enhance operational efficiency while maintaining strong focus on team collaboration and achieving results. Highly reliable and adaptable, known for strategic planning and effective decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Executive
Expeditors International India Private Limited
04.2021 - 02.2025
- Led a cross-functional team of 9 members, overseeing operations and customer service to drive program success and efficiency.
- Provided comprehensive customer service support, handling inquiries and resolving issues.
- Meet with customers on regular basis to identify gaps and subsequently streamline them to operate smoothly.
- Managed key accounts for Transcon with the Revenue stream off $ 3 millions combined.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- I identified and stopped revenue leakage by 5% (Saving $10000 per month) by reviewing costs involved for each shipment.
- Analyzed logistics performance data, identifying trends and recommending improvements to processes.
- Led departmental processes, identifying and addressing gaps to enhance key performance indicators (KPIs).
- Led the product RI process and implemented a new compliance framework to align with updated national regulations.
- Developed and maintained strong relationships with vendors, ensuring alignment with company goals and fostering long-term partnerships.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
Customer Service Executive
BVM Storage Solutions Pvt Ltd
07.2019 - 04.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Acted as the in-plant representative for Expeditors' customer, overseeing a project valued at 2 million USD as the Single Point of Contact (SPOC).
Documentation Executive
Srishan Agencies Pvt. Ltd
06.2018 - 07.2019
- Managed end-to-end customs documentation processes for import and export shipments in accordance with Indian customs regulations.
- Prepared and submitted customs declarations, invoices, and other required documentation to ensure compliance and timely clearance.
- Liaised with freight forwarders, and internal stakeholders to resolve documentation discrepancies and expedite clearance processes.
Education
Bachelor of Science - ELCTRONICS
PSG COLLEGE OF ARTS AND SCIENCE
Coimbatore05-2018
Skills
- Operations management
- Team collaboration
- Collaborative teamwork
- Report preparation
- Client engagement
- Performance improvement
- Project management
- Data Analysis and Visualization
- IATA DGR certified professional
Certification
- IATA Certified DG handling.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Senior Executive
Expeditors International India Private Limited
04.2021 - 02.2025
Customer Service Executive
BVM Storage Solutions Pvt Ltd
07.2019 - 04.2021
Documentation Executive
Srishan Agencies Pvt. Ltd
06.2018 - 07.2019
- IATA Certified DG handling.
Bachelor of Science - ELCTRONICS
PSG COLLEGE OF ARTS AND SCIENCE
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