Vinothini Kumaravel
Systems Engineer
Puducherry
Summary
Experienced professional seeking opportunity with reputable organization to leverage and further develop skills and knowledge, while making meaningful contribution to company's growth. Possesses technical expertise, innovative thinking, and logical problem-solving abilities with aim to play pivotal role in driving organization forward.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Systems Engineer (Application Technician)
Tata Consultancy Services
01.2020 - 07.2024
- Implemented ITIL processes for incident, problem, and change management to enhance service delivery and operational efficiency.
- Utilized SQL and COSMOS DB to extract and analyze data, facilitating informed decision-making and reporting.
- Collaborated with cross-functional teams to identify and resolve application issues, ensuring seamless user experience and support.
- Created and optimized Power BI dashboards for enhanced data visualization and stakeholder presentations.
- Directly managing day to day monitoring activities and work on service request and restoration incidents on different applications based on the priorities created by client.
- Worked in different application to create user accounts and research client issues in a timely manner and follow-up with customer with recommendations and action plans.
- Responsible for the support and maintenance of infrastructure and applications across the workplace portfolio.
- Have worked flexible hours as required to meet project deadlines
Education
B.E -
Jeppiaar SRR Engineering College
Chennai01-2019
HSC -
SASC(G) Higher Secondary School
04.2001 -
SSLC -
Govt Higher Secondary School
04.2001 -
Skills
- Power Bi
- Service Now (Incident Management)
- Basics of RedHat Linux
- Azure Fundamentals
- Windows & VM
- C & C
Certification
Azure fundamentals (AZ 900), Microsoft
Timeline
Systems Engineer (Application Technician)
Tata Consultancy Services
01.2020 - 07.2024
HSC -
SASC(G) Higher Secondary School
04.2001 -
SSLC -
Govt Higher Secondary School
04.2001 -
B.E -
Jeppiaar SRR Engineering College
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