Vinu Joseph
Kochi,India
Summary
Dedicated Senior Administrative and Operations Management Professional overseeing diverse administrative functions within international shipping, logistics and banking sectors. Proven expertise in customs documentation, import-export operations, and customer service. Adept at streamlining office operations, resolving complex issues, and implementing effective policies. Skilled in fostering customer relationships, ensuring compliance with regulations, and optimizing workflow efficiency.
Overview
28
28
years of professional experience
1996
1996
years of post-secondary education
Work History
Administrative Manager
Kumaroth Shipping Agencies
Kochi, India
02.2014 - 11.2024
- Orchestrated seamless imports and exports by processing customs documentation, achieving a 20% reduction in processing time, ensuring strict compliance with laws
- Spearheaded daily office operations, resolving challenges proactively within established policies, and discerning executive actions when necessary
- Advised customers expertly on import/export regulations, tariff systems, insurance requirements, quotas, and other customs-related matters
- Elevated customer satisfaction by surpassing service standards during international shipment coordination and communication
- Pioneered policy development, aligning Customs brokerage procedures with industry best practices, leading to a 40% reduction in compliance-related issues
Customer Service Representative
ANB TELEMONEY (Arab National Bank)
Al Hofuf
09.2003 - 01.2013
- Tailored solutions to discern and meet customers' banking needs, resulting in a substantial increase in overall customer satisfaction
- Resolved customer inquiries, providing timely updates on transaction statuses, online banking queries, and general concerns, reducing query resolution time by 25%
- Attained a notable 30 to 40% improvement in satisfaction with banking transactions, particularly for expatriate customers
- Played a pivotal role in training and guiding newly appointed customer service staff, ensuring a high standard of service delivery
Customer Service Assistant
Samba SPEEDCASH (Saudi American Bank)
Al Hofuf
02.2000 - 08.2003
- Streamlined documentation and paperwork, facilitating the successful opening of clients' remittance accounts, achieving a 15% improvement in account processing time
- Resolved customer inquiries and complaints effectively, employing strategic problem-solving techniques for positive outcomes
- Surpassed branch expectations by achieving a remarkable 40% increase in new customer acquisition
- Provided essential support to branch supervisors and tellers, contributing to the overall efficiency of daily banking activities, leading to a 20% reduction in errors
Administrative Assistant
Salamah Marine Est.
Al Khobar
05.1997 - 11.1999
Education
Bachelor of Science Degree - Physics
Mahatma Gandhi University
Skills
- Administrative Management
- Customs Documentation
- Import-Export Operations
- Customer Relationship Management
- Policy Development
- Problem Resolution
- International Shipping Logistics
- Communication and Coordination
- Office Efficiency Optimization
- Training and Development
- Documentation
- Travel Coordination
- Client Meetings and Presentations
- Microsoft Office Suite
- Windows 10
Custom
- English
- Malayalam
- Hindi
- Learning German-A2
Timeline
Administrative Manager
Kumaroth Shipping Agencies
02.2014 - 11.2024
Customer Service Representative
ANB TELEMONEY (Arab National Bank)
09.2003 - 01.2013
Customer Service Assistant
Samba SPEEDCASH (Saudi American Bank)
02.2000 - 08.2003
Administrative Assistant
Salamah Marine Est.
05.1997 - 11.1999
Bachelor of Science Degree - Physics
Mahatma Gandhi University
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