Vinu Markose
Bengaluru
Summary
Over 17 years of experience in VoIP networking with a focus on managing complex global projects and client services. Expertise in high-end technical design, enhancing customer satisfaction, and resolving intricate networking and software issues. Proven leadership in operational excellence and preventive management within facility operations, adept at navigating complex business environments. Strong communication and interpersonal skills with a successful track record in stakeholder management and team collaboration across diverse multicultural settings.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Specialist Network Designer
British Telecom
Bangalore
01.2023 - Current
- Led design and delivery of ZIG MS Teams solutions.
- Directed the planning and execution of WebEx Calling systems for Varo Energy & Akzo Nobel.
- Created High-Level and Low-Level Design (HLD/LLD) documents for WebEx, MS Teams & Cisco HCS
- Managed major site migration and site builds
Network Design Professional
British Telecom
Bangalore
10.2019 - 12.2022
- Worked on projects for Unilever, Atradius, Zurich Insurance Group, and Lloyds Pharmacy
- Designed and integrated Hosted Collaboration Solution (HCS) and Microsoft Teams
- Conducted Proof of Concept (POC) for integrating Microsoft Teams with existing HCS solutions
- Oversaw the design and hardware ordering for Cisco IPT solutions
Senior Solution Consultant
Orange Business Services
Bangalore
01.2017 - 10.2019
- Led the design and optimization of the GSK IPT network
- Developed Cisco IPT solutions across various countries, considering local regulations
- Handled the complete design and implementation of the GSK India Cluster
Associate Consultant
HCL Technologies Ltd
Bangalore
02.2016 - 01.2017
- Focused on designing and optimizing Volvo IT networks
- Implemented Cisco IPT solutions and Peterconnect attendant solutions
Technical Lead
Cognizant Technology Solution Ltd.
Bangalore
12.2012 - 02.2016
- Optimized CTS internal network, focusing on Cisco IPT and UCCE
- Responsible for troubleshooting Cisco IPT issues
Network Consultation Engineer (VOIP)
Serviont Global Solutions Limited
Chennai
10.2011 - 12.2012
Customer Engineer (VoIP)
HCL Infosystems Limited
Bangalore & Mumbai
10.2011 - 12.2012
Education
Executive General Management Programme -
Indian Institute of Management Tiruchirapalli
India01-2023
Bachelors of Technology - Electrical & Electronics Engineering
Mahatma Gandhi University
Kottayam, India01-2008
Skills
- Cisco Communication Manager
- Cisco HCS
- WebEx Calling
- Microsoft Teams
- Cisco UCCE
- Cisco Unity Connection and Express
- Calabrio One and Knoahsoft Recording Servers
- Zoom
- UC Designing
- VoIP Networking
- System Hardware Management
- Technical and Client Support
- Complex Problem Solving
- Decision Making in Business Contexts
- Facility Management
- Customer Satisfaction and Issue Redressal
- Networking and Software Issue Resolution
- Team Leadership
- Project Management
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (Voice)
- ITIL Foundation Certified
- AudioCodes Certified Associate
- AudioCodes Certified Professional
Personal Information
- Passport Number: R4917641
- Date of birth: 10/04/86
- Gender: Male
- Nationality: Indian
Websites, Portfolios and Profiles
https://www.linkedin.com/in/vinumarkose
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Intermediate
B1
Timeline
Specialist Network Designer
British Telecom
01.2023 - Current
Network Design Professional
British Telecom
10.2019 - 12.2022
Senior Solution Consultant
Orange Business Services
01.2017 - 10.2019
Associate Consultant
HCL Technologies Ltd
02.2016 - 01.2017
Technical Lead
Cognizant Technology Solution Ltd.
12.2012 - 02.2016
Network Consultation Engineer (VOIP)
Serviont Global Solutions Limited
10.2011 - 12.2012
Customer Engineer (VoIP)
HCL Infosystems Limited
10.2011 - 12.2012
Executive General Management Programme -
Indian Institute of Management Tiruchirapalli
Bachelors of Technology - Electrical & Electronics Engineering
Mahatma Gandhi University