Vipin Eldhose

Responsible for Sales and Operations at Zoko.

Zoko is a YC-funded CRM built on WhatsApp API, empowering D2C brands to acquire, engage and retain customers through seamless chat flow integrations and E-commerce automations.

Key Results:
- Engaged with 500+ companies, successfully onboarding 240 new clients in the past year..

- ARR added $180,000.
- Generated 3x return on investment for the 20 brands I manage as Customer Success Manager, enhancing their business outcomes.


Sales Responsibilities:

- Lead outbound sales campaigns, from initial outreach to closing deals.
- Provide comprehensive product demonstrations to potential clients, guiding them through the activation process and ensuring seamless integrations.
- Transition clients smoothly to the Onboarding team, setting the stage for long-term success.

Operations Responsibilities:

- Serve as the Customer Success Manager for 20 brands, overseeing their journey from setup to success.
- Setup automations for each brand's unique needs.
- Develop and execute go-to-market strategies to maximize brand impact and customer engagement.
- Train entire brand teams on leveraging our software to its full potential, ensuring they achieve their business goals.

Assisted my team in implementing a SugarCRM solution for a New Zealand-based industrial solutions provider, optimizing workflow automation and improving customer management.

Collaborated with the software development team to develop, and implement a customized SugarCRM solution for a hotel chain, streamlining their Enterprise Resource Management processes.