Veronica Jermias
Business Risk and Control analyst
Mira Road East
Summary
Risk and Control Analyst with 14+ years of experience in Operational Risk, TPRM, and Compliance within global banking. Skilled in third-party oversight, ARCM/MCA controls, InfoSec assessments, and audit readiness. Strong cross-functional collaborator with multiple awards for accuracy, process improvement, and teamwork. Certified in Lean Six Sigma and Excel; currently pursuing PMP
Overview
16
16
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Business Risk and Control Analyst II (Promoted)
Citicorp Services India Pvt Ltd.
01.2023 - Current
- Manage TPRM oversight and control activities for 16 third party relationships. (Credit Bureaus).
- Officiated as Third-Party ARCM Oversight Lead for setting up SMP ARCMS for the Risk Organization. Creation of Control procedure document to performing the control monthly.
- Gathering and compiling Service Level Agreements and maintain.
- Responsible for monthly ARCMs and MCAs.
- Completing of the various annual requirements related to third party management.
- Responsible for monthly ongoing monitoring activities comprising of Business monitoring metrics in TPORT system.
- TPU Control activities: Annual Third-Party Compliance Assessments, Exit Strategies.
- Info Security- TPISA due diligence activities and CTR inputs and renewals/inactivation.
- Creation and maintenance of CASP+ records.
- Planning and Due diligence TPRAPs (Third Party Risk Assessment Process).
- Responding to the triggers for TP-RAP (HR Policies, Laws & Refs, Cross Border Data Transfer etc) by working with the Third Parties to gather and assess completeness of the responses.
- Manage P2P system for remittance and invoice tracking.
- Created and manage Statement of Work (SOW) tracking for all ongoing Risk data requests to third parties.
- Work with third parties for open issues/CAP/Risk Exceptions and ensure remediation for closure.
- Work with Third parties related to Subcontractor Reliance Review Gap remediation.
- Participate in Third Party Onsite/Remote review related to CTPRO Audit.
- Partner with Compliance Info security and CBORC teams to complete all requirements for CASP renewals of third parties (ATPCs, TPISA Assessments)
- Manage Citi Escalation Contact list for Incident management for third parties.
Business Risk Analyst I
Citicorp Services India Pvt Ltd.
04.2020 - 12.2022
- Manage TPRM oversight and control activities for 16 third party relationships. (Credit Bureaus).
- Officiated as Third-Party ARCM Oversight Lead for setting up SMP ARCMS for the Risk Organization. Creation of Control procedure document to performing the control monthly.
- Gathering and compiling Service Level Agreements and maintain.
- Responsible for monthly ARCMs and MCAs.
- Completing of the various annual requirements related to third party management.
- Responsible for monthly ongoing monitoring activities comprising of Business monitoring metrics in TPORT system.
- TPU Control activities: Annual Third-Party Compliance Assessments, Exit Strategies.
- Info Security- TPISA due diligence activities and CTR inputs and renewals/inactivation.
- Creation and maintenance of CASP+ records.
- Planning and Due diligence TPRAPs (Third Party Risk Assessment Process).
- Responding to the triggers for TP-RAP (HR Policies, Laws & Refs, Cross Border Data Transfer etc) by working with the Third Parties to gather and assess completeness of the responses.
- Manage P2P system for remittance and invoice tracking.
- Created and manage Statement of Work (SOW) tracking for all ongoing Risk data requests to third parties.
- Work with third parties for open issues/CAP/Risk Exceptions and ensure remediation for closure.
- Work with Third parties related to Subcontractor Reliance Review Gap remediation.
- Participate in Third Party Onsite/Remote review related to CTPRO Audit.
- Partner with Compliance Info security and CBORC teams to complete all requirements for CASP renewals of third parties (ATPCs, TPISA Assessments)
- Manage Citi Escalation Contact list for Incident management for third parties.
Operational Risk Specialist
Citicorp Services India Pvt Ltd.
06.2015 - 03.2020
- Responsible for conducting Website Reviews for Digital ADA Testing, Letter Reviews and Statement Reviews for NAM customers- Credit Card portfolio for Quality Assurance & control.
- Adherence to Regulatory & Risk policies, identifying & escalating issues to the business leads so that solutions for gaps & opportunities addressed.
- Providing exam, audit & review support & working on Ad-hoc projects assigned by management.
- Actively Participate in control calibration sessions & team meetings & ability to work independently in a team environment to meet deadlines.
- Gained a thorough understanding of the work & processes performed within the department.
- Provided Training to the US team members for work transition.
Branch Service Partner
Yes Bank Ltd.
01.2013 - 04.2014
- Ensuring that regulatory requirements such as Anti-money laundering, Know your customer (KYC) & suspicious transaction monitoring are strictly adhered.
- Responsible for high quality service, customer relationship management, queue management, Branch audit & compliance.
- Processing of various financial products like Cheques, Demand Drafts, Fund transfers, RTGS, NEFT, Tax payments, FD receipts, etc.
- Processing various routine customer change requests such as address change, debit card & PIN generation/change request, CQMS while resolving queries around the same.
- Scrutinizing all incoming saving accounts & fixed deposit application forms for any errors to avoid rejections & reduce turn-around time.
- Referring potential leads to the sales teams for various products after due qualification.
Junior Clerk
CitizenCredit Co-op Bank Ltd.
07.2009 - 01.2013
- Front-desk operations & Processing of banking transactions such as NEFT & RTGS, Cash Deposition & Payments, Inward & Outward clearing, ECS clearing, Inter Branch Fund Transfers & Issuance of Pay orders.
- Conducting KYC reviews for branches of Savings, Current & NRE accounts as per KYC norms set by RBI guidelines. Daily & Monthly KYC reporting to the management.
- Training of staff in new CBS software.
Education
Post – Graduation - M.com-Accounting
Mumbai University
01.2011
Graduation Degree - B.com- Accounting & Finance
St. Andrew’s College, Mumbai
01.2009
HSC - Commerce
St. Andrew’s College, Mumbai
SSC - undefined
Auxilium Convent High School, Wadala
Skills
- MS Office & Internet
- Knowledge of multiple platforms like ICAPS
- FDR
- IBS
- Quest
- Flexcube & CBS software
- Client handling skills & Good interpersonal skills
- Excellent Analytical & Multi- tasking skills
- TPRM and Credit Risk Management
- Issue Management and Incident Management
- Vendor oversight
- Governance and Control
- Auditing and Due Diligence
- Process Improvement
- Currently pursuing Business analysis - Citi's Building Technology skills program
Certification
Diploma in Software Programming
Interests
Reading, Dancing, Anchoring
Accomplishments
- Star Player Award for Q4 2016-CSIPL
- Citi Applause Award for Deliver Results in 2017 & Works as a Partner in 2018
- Bronze Award for VOE Cultural Committee work in 2019
- Applause Award for 100% Accuracy and Contributions for Process Improvement.
- Silver and Bronze Award in the year 2022 for excellent leadership and Teamwork
- Silver Award in the year 2023 for Superior Leadership and ensuring Team stability
Activities Involved
6 month Shadow Rotation Aug’18 to Jan’19 AML Compliance Team. Core member of Fun committee(2016), Infrastructure committee(2017), Risk & Governance Committee(2018) & US VOE Cultural Committee(2019)
Certifications
- Diploma in Software Programming
- Udemy certification in Lean Six Sigma
- Udemy certification in Master Excel Pivot Tables-Excel 2016
- Udemy certification in Excel 2016
- The Complete Excel Mastery Course
- Dale Carnegie Training- Pilot your Time
- Dale Carnegie Training- Power your Presentations
- Dale Carnegie Training- Collaborate and connect to succeed
- Upgrad Certification- Effective Execution: The Art of Getting Things done
- Currently pursuing PMP from PMI organization
Timeline
Business Risk and Control Analyst II (Promoted)
Citicorp Services India Pvt Ltd.
01.2023 - Current
Business Risk Analyst I
Citicorp Services India Pvt Ltd.
04.2020 - 12.2022
Operational Risk Specialist
Citicorp Services India Pvt Ltd.
06.2015 - 03.2020
Branch Service Partner
Yes Bank Ltd.
01.2013 - 04.2014
Junior Clerk
CitizenCredit Co-op Bank Ltd.
07.2009 - 01.2013
Graduation Degree - B.com- Accounting & Finance
St. Andrew’s College, Mumbai
SSC - undefined
Auxilium Convent High School, Wadala
Post – Graduation - M.com-Accounting
Mumbai University
HSC - Commerce
St. Andrew’s College, Mumbai
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