Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Interests
Timeline
Generic

VIPIN RAJ

Officer - Myntra Pvt. Designs Ltd

Summary

  • An ambitious partner consultant who have an 3 year (pursuing) of exposure in the field of customer service team and looks forward to promote the ideas for the interface between customer and company.
  • Social Media Analyst with 2 years of experience monitoring conversations between consumers and key stakeholders through online channels and social media platforms. Applies insightful and logical approach to place conversation in context and identify antecedents. Strong capacity to deliver insights from broad range of data and create incisive reporting.

Overview

6
6
years of professional experience

Work History

Social Media Analyst

Myntra Pvt. Designs LTD
2 2021 - Current
  • Exposure on effectiveness of social media management tools (such as Quick Metrix and Spriklr) and redesigned to improve efficiency and increase results.
    Contextualized data, analyzed and shared relevant information to the customers
  • Monitored and moderated consumer conversations during high-volume periods throughout year.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed customer feedback to identify areas for improvement.
  • Undergone a special programme for training new employees and handled a team.
  • Acted as training subject matter expert and provided extensive technical support to different departments.

Financial Analyst

STATESTREET HCL SERVICES
08.2018 - 04.2020
  • Worked under the exposure of Investment Banking
  • Specialized in trade Reconciliation
  • Reconciliation on Insurance, mutual funds and equity products which includes interests, dividends, pay downs, corporate actions, trades(Security buy and sell), Foreign Exchange buy & sell, Maturities, Term loan and derivatives
  • Identify the discrepancies and rectify them on the same and analyze the reasons for such discrepancies and discern the possible solutions to avoid them.

Education

Bachelor of Commerce With Computer Application -

SRI KRISHNA ADITHYA COLLEGE OF ARTS AND SCIENCE
Coimbatore, Tamil Nadu
03.2015 - 2018.04

Higher Secondary -

KENDRIYA VIDYALAYA KANJIKODE
Palakkad, Kerala
03.2013 - 2014.04

Secondary -

KENDRIYA VIDYALAYA KANJIKODE
Palakkad, Kerala
03.2012 - 2013.04

Skills

    COMPLEX PROBLEM SOLVING

    COMMUNICATION

    TEAMWORK

    ADAPTIBILITY

    Social media platforms

    Social media expert

    Professionalism

Personal Information

  • Date of Birth: 09/02/97
  • Nationality: Indian
  • Marital Status: Single

Interests

Learning

Workout

Football

Timeline

Financial Analyst

STATESTREET HCL SERVICES
08.2018 - 04.2020

Bachelor of Commerce With Computer Application -

SRI KRISHNA ADITHYA COLLEGE OF ARTS AND SCIENCE
03.2015 - 2018.04

Higher Secondary -

KENDRIYA VIDYALAYA KANJIKODE
03.2013 - 2014.04

Secondary -

KENDRIYA VIDYALAYA KANJIKODE
03.2012 - 2013.04

Social Media Analyst

Myntra Pvt. Designs LTD
2 2021 - Current

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VIPIN RAJOfficer - Myntra Pvt. Designs Ltd