Summary
Overview
Work History
Education
Skills
Interests
Timeline
ProjectManager

VIPIN VARGHESE KARIMPIL

Customer Support Executive
Trivandrum

Summary

To pursue a challenging career in a reputed organization where there is vast growth potential to contribute my skills and capabilities for the growth of the organization. Accomplished Junior Executive - Customer Support Centre with over 2 years of experience prospecting, engaging and closing new accounts and building and maintaining relationships. Skilled in understanding and document customer requirements and issues in SERVICE-NOW to track and report activities, progress and strategies.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Junior Executive - Customer Support Centre

IBS Software Private Limited
Trivandrum
08.2019 - Current

• Handled inbound/outbound calls of our customers .

• Experience in SAAS and customer support roles.

• Understand and document customer requirements and issues.

• Very good email writing skills.

• Willing to work on weekends on a rotation basis.

• Followed communication procedures, guidelines and policies.

• Ability to multi-task, prioritize, and manage time effectively.


Education

B.Com - Computer Application

MOTHER THERESA COLLEGE
TRIVANDRUM, INDIA
07.2016 - 06.2019

HIGHER SECONDARY - Commerce

ST.THOMAS HIGHER SECONDARY SCHOOL (Kerala State)
TRIVANDRUM, INDIA
03.2014 - 03.2016

CBSE - 10th

ST.THOMAS CENTRAL SCHOOL
TRIVANDRUM INDIA
04.2013 - 03.2014

Skills

    Inbound Customer Service

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Interests

TRAVELLING

TREKKING & MOUNTAINEERING

PHOTOGRAPHY

Timeline

Junior Executive - Customer Support Centre

IBS Software Private Limited
08.2019 - Current

B.Com - Computer Application

MOTHER THERESA COLLEGE
07.2016 - 06.2019

HIGHER SECONDARY - Commerce

ST.THOMAS HIGHER SECONDARY SCHOOL (Kerala State)
03.2014 - 03.2016

CBSE - 10th

ST.THOMAS CENTRAL SCHOOL
04.2013 - 03.2014
VIPIN VARGHESE KARIMPILCustomer Support Executive