Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Disclaimer
Timeline
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VIPIN VINOD

VIPIN VINOD

Trivandrum

Summary

To pursue a challenging and progressive career in Customer Service, where I could utilize my knowledge skills, experience and determination in professional environment thus resulting in growth and success of self and organization.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

BIRD GSEC International Airport
Trivandrum
01.2024 - 07.2024
  • Acting as a Supervisor
  • Monitor Terminal Activities included ‑ Check‑in Area, Visa/Passport Documents & Boarding.
  • Ensure Flight Departure within stipulated time & without errors.
  • Ensure all employees adhere to SOP's.
  • Rostering & Attendance Processing by Liaising with HR Administration department.

Marketing Manager

Dwarf Exports
Trivandrum
11.2022 - 09.2023

Customer Services Lead Assistant

Air India SATS Airport Service Pvt Ltd
Trivandrum
12.2015 - 09.2018
  • Acting as a Flight Supervisor
  • Monitor Terminal Activities included - Check-in Area, Visa/Passport Documents & Boarding.
  • Ensure Flight Departure within stipulated time & without errors.
  • Ensure all employees adhere to SOP's
  • Floor walking and document check.
  • Assist passengers with special needs.
  • Handling Baggage Make-Up & Break-Up Area.
  • Responsible for Check-in passengers and issuing boarding passes

Education

BBA - Airport & Airline Management

Bharathiar University
Coimbatore, Trivandrum, India
05.2015

Skills

  • Proficiency in using DCS SABRE
  • Ability to work under pressure
  • Take Leadership
  • Knowledge in MS-OFFICE
  • Supervisory Experience in handling International Airlines

Accomplishments

Appreciation Letter received from BU-Head AISATS Trivandrum for displaying and delivering an excellent passenger handling experience

Personal Information

  • Date of Birth: 07/02/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Place of Birth: Kerala

Languages

  • English
  • Hindi
  • Malayalam

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge.

Timeline

Customer Service Agent

BIRD GSEC International Airport
01.2024 - 07.2024

Marketing Manager

Dwarf Exports
11.2022 - 09.2023

Customer Services Lead Assistant

Air India SATS Airport Service Pvt Ltd
12.2015 - 09.2018

BBA - Airport & Airline Management

Bharathiar University
VIPIN VINOD