VIPUL KHERADE
Borivali (East)
Summary
Dynamic professional with a strong ability to navigate challenges and implement effective solutions. History of fostering productive relationships with clients and colleagues to enhance team performance. Focused on achieving results through continuous improvement and innovative practices. Proficient in applying analytical skills to address issues and create high-value outcomes in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Executive
Mayfair Housing Pvt Ltd
Mumbai
01.2024 - Current
- Maintained and configured desktops, laptops, and network devices, ensuring smooth IT operations across multiple sites.
- Streamlined laptop distribution and IT equipment replacement, enhancing end-user productivity and reducing downtime.
- Managed IT assets, vendor coordination, and site operations to ensure timely procurement, repair, and service delivery.
- Diagnosed and resolved issues with third-party software, printers, scanners, and operating systems efficiently.
- Prepared detailed documentation for installation, configuration, and troubleshooting to support team efficiency.
- Handled service requests via the HR One ticketing tool, improving response and resolution times.
Senior Desktop Support Engineer
Dixit Infotech Services Pvt Ltd
Mumbai
09.2022 - 12.2023
- Handled laptop rebuilds and troubleshooting of VPN and third-party software.
- Managed tools like One Space, Radiate, Buildman, and Colman.
- Utilized ServiceNow for ticket management and performed software upgrades and patching.
- Configured DHCP MAC filtering and worked on laptop and thin client activities.
Executive Technical Support
TFD Communications Pvt Ltd
06.2018 - 09.2022
- Assembled and disassembled desktops and maintained system inventory.
- Installed and troubleshoot hardware, operating systems (Windows XP to 11), and third-party applications.
- Configured LAN/WAN networks, domains, and Active Directory services.
- Managed Sophos firewall, Spiceworks ticketing tool, and VMware applications.
- Prepared system and network performance reports and handled antivirus updates.
Senior Technical Support
Faxonics Technologies Pvt Ltd
Mumbai
12.2015 - 06.2018
- Conducted system backups and prepared weekly performance statistics.
- Installed and configured networks, printers, and third-party software.
- Troubleshoot desktop, laptop, and server issues, including virus and malware removal.
- Managed customer relationships and performed software upgrades.
Network Support Engineer
Srajiv Manufacturing Company
Mumbai
05.2013 - 12.2015
- Installed operating systems, printers, routers, and network cables.
- Performed database backups and configured domains.
- Troubleshoot hardware and software issues for desktops and printers.
- Set up production planning software and managed network configurations.
Education
Basic Electronics, Hardware & Networking, MCSE & CCNA -
Jetking Infotrain Ltd
Mumbai04.2008
Bachelor of Commerce (B.Com) - Accounting
Prahladrai Dalmia Lions College of Commerce & Econ
Mumbai10.2016
H.S.C. (Higher Secondary Certificate) - Accounting
D.T.S.S. College Of Commerce
Mumbai02.2007
S.S.C. (Secondary School Certificate) -
St. John's High School
Mumbai03.2005
Skills
- Adaptability and learning agility
- Problem-solving under pressure
- Microsoft Office proficiency
- Windows OS and networking
- Hardware and software troubleshooting
- Time management
- Effective communication
- Team collaboration and leadership
- Vendor coordination
- Technical documentation
- Decision making
- IT asset management
- Customer relationship management
- Incident response
- Network troubleshooting
- IT procurement
Certification
Jetking Infotrain Ltd., Mumbai
- Certification in Basic Electronics & Hardware
Gained hands-on experience with electronic components, computer hardware assembly, troubleshooting, and maintenance. - Course in Networking Fundamentals
Covered essential networking concepts including IP addressing, routing, switching, and network protocols. - MCSE (Microsoft Certified Solutions Expert) – Course Completed
Trained in Windows Server environments, system administration, network infrastructure, and server configuration. - CCNA (Cisco Certified Network Associate) – Course Completed
Developed knowledge in LAN/WAN technologies, Cisco device configuration, routing protocols, and network troubleshooting.
Accomplishments
- Employee of the Month
TFD Communication Pvt. Ltd.
Recognized for exceptional performance and contribution to team success, entrusted with added responsibilities - Performance-Based QA Assignment
SRajiv Manufacturing Company
Appreciated for consistent work performance; selected to take on Quality Assurance responsibilities.
Timeline
IT Executive
Mayfair Housing Pvt Ltd
01.2024 - Current
Senior Desktop Support Engineer
Dixit Infotech Services Pvt Ltd
09.2022 - 12.2023
Executive Technical Support
TFD Communications Pvt Ltd
06.2018 - 09.2022
Senior Technical Support
Faxonics Technologies Pvt Ltd
12.2015 - 06.2018
Network Support Engineer
Srajiv Manufacturing Company
05.2013 - 12.2015
Basic Electronics, Hardware & Networking, MCSE & CCNA -
Jetking Infotrain Ltd
Bachelor of Commerce (B.Com) - Accounting
Prahladrai Dalmia Lions College of Commerce & Econ
H.S.C. (Higher Secondary Certificate) - Accounting
D.T.S.S. College Of Commerce
S.S.C. (Secondary School Certificate) -
St. John's High School
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