Vipul Kumar
Roorkee
Summary
Technology excites me and I am a keen learner. My education has equipped me with the right skills and knowledge to further my aspirations in the technological space and to contribute to an organization that will provide me with the right platform and environment to realize my true potential, which will eventually translate into the organization’s growth. The right attitude and interpersonal skills are my forte.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk & Desktop Analyst Level 2
NRI ANZ
12.2019 - 06.2024
- 4 years and 5 months of experience in Applications, VMware, and Virtual Machines.
- Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to:
- Server Windows/Active directory
- Azure/MS Office
- Backup/Replication
- Cloud/Virtual Machines
- Exchange/O365 server issues
- Network Issue server LAN, WAN/Routers/Switches
- Macquarie portal
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Troubleshoot various technical issues dealing with printers, network, and phone systems.
- Monitor customer network and IT infrastructure
- Managed support tickets efficiently, including triaging, collecting minimum data sets, categorizing, prioritizing, and assigning tasks to maintain key performance indicators.
- Took ownership of support tickets, maintained regular communication with users to provide progress updates, and acted as a subject matter expert, escalating issues when necessary.
- Maintained a proactive mindset, closing knowledge gaps, and minimizing waste.
- Contributed to the development of technical support articles in the knowledge management database.
- Promoted service improvement by creating process and procedure documentation.
- Executed critical procedural tasks accurately and promptly, including handling starter, mover, and leaver requests, as well as access provisioning.
- Managed user accounts on Active Directory, including tasks such as handling new starters, leavers, folder permissions, and password resets.
- Ensure that all Service Now incident tickets, change records, and service requests are fully documented, planned, resolved, and/or executed on time and per the customer's expectations and within the agreed Service Level Agreement (SLA)
IT Application Support Analyst
ACCENTURE SOLUTIONS PVT LTD
10.2016 - 09.2019
- Worked at ACCENTURE SOLUTIONS PVT LTD as an IT Application Support Analyst
- Joined in Oct 7th, 2016 to 5th Sep 2019, 2 Years 6 months experience in Application, Production, Technical, and Monitoring Support.
- Experience in writing SQL queries in Handling Database using MYSQL (SSMS). Experience in Configuring and Installation of Windows, Application deployments, Support of servers, and Technical troubleshooting.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
B.Tech (Computer Science & Engineering) - undefined
01.2014
10+2 - undefined
01.2010
10 - undefined
01.2008
Skills
- C, JAVA, HTML
- Microsoft Windows 7 and Microsoft Windows XP
- SQL, RDBMS, DBMS, OOPS concept
- CCNA (Routing and Switching)
- Right attitude towards work and people
- Urge to learn and help learn
- Good analytical and comprehension skills
- Incident Management
- Ticket management
- Software Installation
- Confidence
- User Training
- Training documentation development
- Performance Optimization
Certification
- CETPA INFOTECH PVT LTD: Certified for successfully completing four weeks summer training on J2EE at Cetpa Infotech Pvt. Ltd., Roorkee
- NETWORK BULLS (CISCO Certified): Certified form CISCO in Networking CCNA (Routing and Switching)
Languages
English, Hindi
Hardwareskills
- Desktop assembling
- Networking and troubleshooting the desktop (CCNA Routing and Switching)
- Microsoft Windows Installation and hard drive formatting
Personal Information
- Date of Birth: 08/02/92
- Gender: Male
- Marital Status: Single
Contact
+918218330096
Extracurricular Activities
* Successfully organized a Personality Development Programme in Govt. Aided Schools of Uttarakhand, The Programme was highlighted by the media also.
* Worked as Student Partner for COGNIZANCE’13The Annual Technical Fest of IIT, Roorkee.
* Participated and represented at various inter-school and college events.
* Coordinated in a National Level Marathon named Krishnanchal’s Roorkee Marathon organized in Roorkee on March 31, 2013.
* Coordinated and organized various social and cultural events at different levels.
*Scored Highest in Computer Network during College.
Hobbies and Interests
Listening to music, chilling out with friends and playing cricket.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility of the above-mentioned particulars.
Timeline
Service Desk & Desktop Analyst Level 2
NRI ANZ
12.2019 - 06.2024
IT Application Support Analyst
ACCENTURE SOLUTIONS PVT LTD
10.2016 - 09.2019
B.Tech (Computer Science & Engineering) - undefined
10+2 - undefined
10 - undefined
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