Vipul Kumar

Technology excites me and I am a keen learner. My education has equipped me with the right skills and knowledge to further my aspirations in the technological space and to contribute to an organization that will provide me with the right platform and environment to realize my true potential, which will eventually translate into the organization’s growth. The right attitude and interpersonal skills are my forte.

• CETPA INFOTECH PVT LTD: Certified for successfully completing four weeks summer training on J2EE at Cetpa Infotech Pvt. Ltd., Roorkee
• NETWORK BULLS (CISCO Certified): Certified form CISCO in Networking CCNA (Routing and Switching)

Organization: NRI ANZ

Designation: IT Service Desk Analyst Level 2

Role: Service Desk Support and network incident manager

Client Project: Microsoft admin, insider Application

Roles and responsibilities :

1. Knowledge of SQL Server

2. Manage and update the website contents and modules.

3. Patch Deployments and Application Deployment.

4. Handling the network queries when there are outages.

5. Working on virtual machines or creating them.

6. Moving the servers over to virtual machines when there is an issue with the Windows operating system.

7. Handling the Account Sales Report or Revenue-related issues.

Organization: ACCENTURE SOLUTIONS PVT LTD

Designation: IT Application Support Analyst

Role: Production Support and Monitoring Application

Client Project: HMS, IDM, and ONQ application

Roles and responsibilities:

1. Knowledge of SQL Server and XML

2. Manage and update the website contents and modules.

3. Manage, Create, and update information about global users in ID management and Database Maintenance.

4. Rebuild code to fix runtime and communication errors in the application.

5. Experience in handling L1 Escalations as per priority and Severity bases.

6. Execute SQL scripts on the Server database to fix the communication error between the Application and the server,

7. Proficiency in handling DNS, DHCP, and adding computers and Servers to the Domain network.

8. Handling of network Queries when there is over Utilization or slow network.

9. Handling of Account Receivables and revenue reports.

10. Patch Deployments and Application Deployment.