Vipul H Mhatle
Operations Specialist - Retail Liabilities Operations
Mumbai
Summary
Seeking a challenging position with a progressive organization in the Accounts, Banking, or Finance sector, where I can leverage my knowledge, skills, and abilities to contribute meaningfully to organizational growth. A dependable and results-driven team player, I thrive in high-pressure environments and excel at meeting tight deadlines while maintaining a high standard of work.
Overview
8
8
years of professional experience
Work History
Assistant Manager - Retail liabilities
IDFC First Bank
02.2022 - Current
- As part of the central operations team, facilitated smooth end-to-end processing and resolution support for branch and internal units related to CASA, FD/RD, TDS, and other deliverables. The role involved close coordination with branches, channels, and other operational units to ensure accuracy, compliance, and customer satisfaction.
- Ensuring all the queries raised through mail and phones are being attended in a timely manner. Following up and ensuring prompt Closure of financial impact queries received. Quality Assurance and Process Improvement.
- Performed manual interest calculations for FD, RD, Savings, and FCNR accounts to accurately resolve customer discrepancies. Maintained high accuracy in manual interest reconciliation for time-bound deposits, enhancing customer satisfaction and trust.
- Provided end-to-end support to branches in resolving customer issues related to TDS on cash withdrawals, interest income, and tax exemptions. Conducted knowledge-sharing sessions with front-line staff to improve understanding of TDS rules.
- Handling escalation - CEO desk, RBI, social media, Nodal complaints within agreed TAT.
- Maintaining customer satisfaction with forward thinking strategies focused on addressing customer needs & resolving concerns.
- Maintaining and publishing of daily Team MIS & Individual MIS report to senior management.
- Solely handling the whole team queries at Pan India Level.
- Regularly engaged with senior leadership to propose and discuss strategies for minimizing operational discrepancies and streamlining query resolution.
- Utilized TCS Core Banking System (CBS) for transaction processing, account maintenance, and resolving interest or TDS-related discrepancies. Worked on Salesforce (SFDC) to manage and track customer service requests, ensuring timely resolution and improved customer satisfaction. Operated Winsoft to manage investment-related products, process interest payouts, and assist in compliance reporting. Used DCMS (Document & Content Management System) for tracking customer communications and document verification processes.
- Automated the bulk downloading and formatting of CRILC reports to enhance efficiency in data delivery to the Compliance and Risk teams.
- Identifying areas of automation and suggesting to senior Achievements. Automation related activities like UAT testing & Sanity testing to Final live in system.
Research Analyst
PM AM IT Service
05.2021 - 02.2022
- Maintained and organized detailed records with high accuracy, ensuring efficient data retrieval and compliance with audit standards.
- Achieved business targets consistently by acquiring new clients and expanding portfolios, contributing to revenue growth.
- Conducted in-depth market research to identify target demographics, analyze industry trends, and assess competitor strategies.
- Collected, cleaned, and preprocessed large datasets from multiple sources to support data-driven decision-making and reporting.
- Identified data quality issues and applied appropriate data cleaning techniques to improve the accuracy and reliability of reports and analytics.
Associate Researcher
Datamatic Business Solutions Pvt Ltd
04.2019 - 05.2021
- Results-oriented and data-driven Market Research Analyst with a strong background in strategic market planning, customized research, and data interpretation.
- Skilled in delivering highly contextual insights tailored to project scope, leveraging advanced technologies and Big Data platforms for survey administration and information mining.
- Proficient in identifying key market trends, industry developments, and customer behavior patterns across diverse geographies and sectors.
- Adept at transforming complex data into actionable intelligence to support business decision-making and drive operational excellence.
Project Lead
BDS Services Ltd
11.2017 - 12.2018
- Maintained accurate and organized records, ensuring easy access and compliance with internal and external audit requirements.
- Achieved business targets by acquiring new clients and expanding existing portfolios, directly contributing to revenue growth.
- Coordinated with international clients via Skype to drive productivity, plan business strategies, and maintain transparent communication.
- Managed relationships with key clients, delivering exceptional service to ensure high satisfaction levels and long-term engagement.
- Acted as the primary point of contact for clients, resolving concerns promptly and providing effective, customized solutions.
- Led and managed end-to-end project delivery for client assignments, ensuring timely execution and alignment with business objectives.
Education
Masters of Business Administration (MBA) - DY Patil Online MBA Program
UNIVERSITY OF Mumbai
Bachelor in Accounting and Finance Studies - undefined
UNIVERSITY OF Mumbai: Chandrabhan Sharma College
HSC - Commerce
UNIVERSITY OF Mumbai: Chandrabhan Sharma College
SSC - undefined
UNIVERSITY OF Mumbai: I.E.S School Marol
Skills
MS-Office
Interests
Bike Riding
Playing Football
Singing
Personal Details
- Date of Birth: 1995-11-10
- Marital Status: Unmarried
Timeline
Assistant Manager - Retail liabilities
IDFC First Bank
02.2022 - Current
Research Analyst
PM AM IT Service
05.2021 - 02.2022
Associate Researcher
Datamatic Business Solutions Pvt Ltd
04.2019 - 05.2021
Project Lead
BDS Services Ltd
11.2017 - 12.2018
Bachelor in Accounting and Finance Studies - undefined
UNIVERSITY OF Mumbai: Chandrabhan Sharma College
HSC - Commerce
UNIVERSITY OF Mumbai: Chandrabhan Sharma College
SSC - undefined
UNIVERSITY OF Mumbai: I.E.S School Marol
Masters of Business Administration (MBA) - DY Patil Online MBA Program
UNIVERSITY OF Mumbai
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