Snooker
Hi, I’m
Vipul Panchapal
Customer Service & Financial Operations Executive
Ghaziabad
Summary
Detail-oriented professional with around 4 years of experience in financial operations and backend processing. Skilled in transaction handling, data accuracy, and resolving complex cases through effective coordination. Strong problem-solving abilities with a focus on process improvement and operational efficiency. A collaborative team player committed to delivering high-quality results and contributing to organizational success.
Overview
4
years of professional experience
Work History
IEnergizer
Financial Operations Executive
06.2023 - 03.2026
Job overview
- Handled shareholder maintenance transactions, including account updates, share transfers, and certificate-related requests.
- Processed financial data with high accuracy while following strict compliance and company guidelines.
- Resolved complex cases by coordinating with internal teams and escalation departments.
- Identified process gaps, and suggested improvements to enhance efficiency and reduce errors.
- Ensured timely completion of tasks while maintaining quality and productivity standards.
- Assisted team members with complex queries, improving overall team performance.
- Maintained strong attention to detail while handling sensitive financial information.
- I took the initiative in improving process clarity by raising suggestions to the team, leading to better case-handling efficiency.
Tech Mahindra
Customer Support Executive
04.2022 - 01.2023
Job overview
- Handled customer queries through calls, chat, and email in a blended process.
- Resolved issues related to credit card payments, failed transactions, and delays.
- Investigated stuck or unsuccessful payments, and provided accurate resolutions.
- Coordinated with internal and escalation teams for complex cases.
- Processed refunds after proper verification and documentation.
- Maintained high levels of customer satisfaction (CSAT) through effective communication.
- Followed company policies and ensured compliance while handling customer requests.
- Managed multiple queries efficiently while maintaining quality and productivity standards.
- I took ownership of a complex payment issue by escalating it to higher teams, ensuring the customer received the correct resolution and refund.
Education
P.G.D.A.VDelhi
Bachelor of Arts
04.2001
Skills
Executive support
Customer relations
Analytical skills
Backend Operations
Transaction Processing
Payment Issue Resolution
Data Verification & Accuracy
Attention to Detail
Problem Solving
Time Management
Team Collaboration
MS Excel / Basic Computer Skills
Accomplishments
- Resolved complex payment issue by coordinating with escalation team
- Suggested process improvements that enhanced team efficiency
- Maintained high accuracy in financial transaction processing
Interests
Football
Timeline
Financial Operations Executive
IEnergizer
06.2023 - 03.2026
Customer Support Executive
Tech Mahindra
04.2022 - 01.2023
P.G.D.A.V
Bachelor of Arts
04.2001