Vipul S. Sharma
Application Support Team Lead | Problem Resolution | SLA & Incident Management
Navi Mumbai
Summary
Job Objective: To lead and provide high quality operational and technical application and systems support to preserve customers and internal business functions . Owner of the problem management process, ensuring PM goals are achieved. Minimizing the adverse impact of incidents and problems on the business and preventing recurrence of incidents.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Application Support Team Lead
Mindgate Solution Pvt. Ltd
05.2019 - Current
- Leading a L1, L2 & L3 Application Support team
- Extensive problem solving and debugging skills
- Provided technical support to the multiple banks (Indus , Yesbank, HSBC , SIB, PNB, SBICard)
- Good Experience in payment gateway such as UPI app, portals and daily recon process
- Troubleshooting the problems on UAT & Production/Live applications such as UPI, IPO, OTM, Recurring Mandate, Batch Jobs, Portals
- Ability to independently apply production upgrades and support the products and technologies
- Experienced in Problem and Incident Management
- Managed the team of 22 members for application support and always make sure that team completes the given task in time
- Act as a technical resource for internal and external projects
- Contribute to the planning of application/infrastructure releases and configuration changes
- Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service.
- Weekly meetings with clients and senior management about application performance.
Software Developer
Mindgate Solutions Private
04.2017 - 04.2019
- Developed and modified software modules based on business requirements in Portal for UPI (Unified payment interface) – Admin Portal
- Troubleshooting complex problems in UPI for the banks (Yes bank and IndusInd bank)
- Prepared technical requirements, functional specifications and configuration documents
- Design Database queries
- Developed a Bulk Refund module in Portal for Merchant
- Performing software testing, and ensuring its functionality as per client requirements and develop enhancements to existing products.
Education
M.SC - CS
University of Mumbai
Navi Mumbai, India 06.2014 - 04.2016
B.SC - CS
University of Mumbai
Navi Mumbai, India 06.2011 - 04.2014
H.SC -
Maharashtra Board
Navi Mumbai,India 06.2009 - 04.2011
S.SC -
Maharashtra Board
Navi Mumbai,India 06.2008 - 04.2009
Completed Core JAVA course & Completed Advanced JAVA course at (Coder Technologies (Division of Squad InfoTech -
Squad InfoTech
Thane, India 07.2016 - 03.2017
Skills
Databases like SQL, postgres, Oracle (Scripts and Procedures)
JBoss and WebLogic server deployment
Dynatrace and AppDynamics tool for Monitoring and analysis
Kibana Tool for logs
Office Tools like MS Word, MS Excel, Power Point
Additional Information
- Awards:-
- Most Dependable of the Year Award in 2020.
- MGS Superstar of the Year Award in 2021.
- Wow Machine Award in 2023.
- Recognised with Super 50 Award in 2024
Timeline
Application Support Team Lead
Mindgate Solution Pvt. Ltd
05.2019 - Current
Software Developer
Mindgate Solutions Private
04.2017 - 04.2019
Completed Core JAVA course & Completed Advanced JAVA course at (Coder Technologies (Division of Squad InfoTech -
Squad InfoTech
07.2016 - 03.2017
M.SC - CS
University of Mumbai
06.2014 - 04.2016
B.SC - CS
University of Mumbai
06.2011 - 04.2014
H.SC -
Maharashtra Board
06.2009 - 04.2011
S.SC -
Maharashtra Board
06.2008 - 04.2009
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