Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Viraj Rao

Mumbai

Summary

Adept at driving technology implementations and spearheading software life cycle developments, pioneered the development of a Claims Management System, enhancing claim adjudications and customer satisfaction through automated solutions. Demonstrated exceptional leadership in guiding cross-functional teams and implementing Continuous Delivery models, significantly improving software delivery and operational efficiency.

Overview

14
14
years of professional experience

Work History

IT Technology Senior Consultant

Sunlife Financial Ltd
03.2018 - Current
  • Worked on accelerator team to build new Claims Management System to help pay claims in safe and automated manner helping achieve faster claim adjudications and customer satisfaction
  • Worked on Low Dollar claims adjudication calc engine to pay out claims without any user interactions helping clients reduce turnaround time by 75% and freeing resources by 120hrs per week
  • Created automated creation of correspondence and emailing process to deliver client their claims cycle information in timely manner
  • Delivered technical guidance and consultation with application teams, clients and developers for technology domain environments
  • Worked on revamping monolithic application breaking it into microservices for better performance, less duplications and better reusability increasing code rating by 75%
  • Wrote relational database queries for stored procedures, query optimization and performance tuning
  • Worked collaboratively with stakeholders to resolve technical roadblocks
  • Translated customer and system requirements into robust software design with test-driven approach
  • Improved systems with addition of new features and infrastructure
  • Demonstrated high level of initiative and creativity while tackling difficult tasks
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Senior Application Analyst

SunLife Financial Ltd
02.2013 - 03.2018
  • Led offshore agile teams that are cross functional, fast paced, located across global time zones and responsible for successful project delivery from initiation to completion, ensuring adherence to timelines, budgets, and quality standards
  • Worked on creating e-Payment gateway for clients to easily make payments increasing client satisfaction by 60% and improving payment time cycles by 2 days
  • Collaborated with senior leadership and stakeholders to define strategies for IT organization, driving digital transformations and aligning technology initiatives with business objectives
  • Worked on implementing SSO solution for vendors helping improved security, performance and achieving easy access
  • Provided technical expertise and guidance to team members, resolving complex technical challenges and ensuring adherence to best practices.

Application Development Analyst

SunLife Financial Ltd
05.2012 - 02.2013
  • Worked on development and support of different projects (Evidence of Insurability, Plan members, Sunlife Connect)
  • Participated in design and planning exercises for future software rollouts
  • Developed rules engine for EOI process automation saving time by 160 hours per week for Underwriting teams
  • Worked with crisis management, production support teams helping solve production issues
  • Coordinated deployments of new software, feature updates and fixes.

Software Developer Intern

Egen Solutions Inc
04.2011 - 12.2011
  • Supported development, QA and user experience staff to develop new products
  • Built in Dynamic form generation, Auto completion of forms and user-validations functionalities using Ajax
  • Worked with Spring MVC, dependency injection, XML transformation using XSLT, Hibernate
  • Worked with developers to identify and remove software bugs and reduce bugs backlog by 45%
  • Shadowed team members to learn new tasks and how to appropriately handle technical issues.

Education

Master of Science - Computer Networking and Telecommunications

Northeastern University

Skills

  • Languages: Java, SQL, Ext JS, React JS, Python, GO
  • Web Technologies: Restful/Open API's, SAML 20, Microservices, Docker, Git, Bitbucket, Jenkins, Mockito, SonarQube, Artifactory, Gradle, Google Captcha, J2EE, JMS
  • Business Analysis
  • Software Life Cycle Development
  • Performance Tracking
  • Quality Assurance
  • CI/CD Continuous improvement and development
  • Agile Methodologies

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing

Timeline

IT Technology Senior Consultant

Sunlife Financial Ltd
03.2018 - Current

Senior Application Analyst

SunLife Financial Ltd
02.2013 - 03.2018

Application Development Analyst

SunLife Financial Ltd
05.2012 - 02.2013

Software Developer Intern

Egen Solutions Inc
04.2011 - 12.2011

Master of Science - Computer Networking and Telecommunications

Northeastern University

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Viraj Rao