Virakta Dhawan
Cabin Manager
New Delhi
Summary
Dynamic Cabin Manager with extensive experience in aviation, excelling in collaborative leadership and flight operations safety. Proven track record in enhancing service efficiency and customer satisfaction, while mentoring teams and implementing effective training initiatives. Recognized for reducing customer complaints and fostering a secure environment for passengers.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Cabin Manager
Air India Ltd, Tata Group Airlines
11.2024 - Current
- Lead large-scale cabin operations on long-haul routes, ensuring total compliance with DGCA safety mandates.
- Execute pre-flight briefings and post-flight debriefs to identify operational gaps and improve service efficiency.
- Spearhead crew mentoring initiatives during the airline’s global service transformation.
- Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services.
- Contributed to the development of new training materials for cabin managers that focused on industry best practices and customer service excellence.
- Ensured passenger satisfaction by diligently addressing special requests and requirements throughout flights.
- Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors postflight.
- Conducted regular cabin inspections to maintain cleanliness and identify potential safety hazards.
- Developed strong relationships with frequent flyers, facilitating loyalty program benefits and enhancing overall brand perception among customers.
Cabin Manager
Vistara, JV of Tata Singapore Airlines Ltd
02.2017 - 10.2024
- Evaluated performance metrics of cabin crew members, identifying areas for improvement and recommending targeted training initiatives as appropriate.
- Collaborated with flight crew for seamless operations and improved efficiency during flights.
- Reduced customer complaints through effective conflict resolution and timely responses to concerns.
- Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
- Mentored junior cabin crew members, fostering professional development and growth within the team.
Senior Cabin Crew
Jet Airways
06.2006 - 04.2016
- Supervised inflight safety and premium service flow for a decade, specializing in international guest relations.
- Identified and reported customer behavior trends to management to refine inflight catering and service policies.
- Recognised for exemplary performance in handling critical medical emergencies and in-flight contingencies.
Education
MBA - Human Resources Management
Sikkim Manipal University
Sikkim06-2012
Bachelor in Economics - Economics
Guru Nanak University
Amritsar, India06-2005
Skills
Collaborative leadership
Customer support
Flight operations safety
Team development
Timeline
Cabin Manager
Air India Ltd, Tata Group Airlines
11.2024 - Current
Cabin Manager
Vistara, JV of Tata Singapore Airlines Ltd
02.2017 - 10.2024
Senior Cabin Crew
Jet Airways
06.2006 - 04.2016
MBA - Human Resources Management
Sikkim Manipal University
Bachelor in Economics - Economics
Guru Nanak University