Viral Patel
Tourism
Surat
Summary
Dynamic Tour Manager with a proven track record at Skyline Tours, enhancing client satisfaction through exceptional communication and effective problem-solving. Successfully increased repeat business by fostering strong client relationships and implementing innovative tour experiences. Passionate about delivering immersive travel experiences while ensuring seamless operations and meticulous route planning.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Tour Manager
Skyline Tours
01.2021 - Current
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
Tour Leader
Real Holidays
08.2016 - 12.2021
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to 50+ people on scheduled tours.
Reservation Executive
Skyline Tours
06.2014 - 07.2016
- Making Packages Quotations
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
Trainee
Real Tours & Travels
02.2010 - 05.2014
- Learned new processes and programs quickly.
- I joined here as a trainee, and with sincere efforts and excellent performance, I was moved to the position of Reservation Executive.
Education
MASTERS IN COMMERCE - Commerce
VNSGU
SURAT, GUJARAT 04.2001 -
Skills
Strong communication
Travelling, Music, Movies, Cricket
Travelling is a hobby that has significantly shaped my perspective. It's not just about seeing new places, but about immersing myself in different cultures and learning to adapt to new environments, which I believe translates well to collaborative work settings.
Listening to or playing music is a hobby that allows me to de-stress and focus.
How movies can inspire travel to specific destinations, using examples like the increased tourism to Switzerland after it appeared in Many movies.
Cricket is more than just a game to me; it's a platform for developing teamwork, strategic thinking, and leadership skills. I enjoy the competitive aspect and the camaraderie that comes with being part of a team.
Timeline
Tour Manager
Skyline Tours
01.2021 - Current
Tour Leader
Real Holidays
08.2016 - 12.2021
Reservation Executive
Skyline Tours
06.2014 - 07.2016
Trainee
Real Tours & Travels
02.2010 - 05.2014
MASTERS IN COMMERCE - Commerce
VNSGU
04.2001 -
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