Hi, I’m
Virat Parmar
Technical Solution Engineer
Pune
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Experienced IT professional with over 9+ years of experience in IT industry. Excellent reputation for providing fast resolution and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced IT professional with over 9+ years of experience in IT industry.
Overview
10
years of professional experience
4
Certifications
Work History
Arista Networks PVT. LTD.Pune
Technical Solution Engineer
07.2021 - Current
Job overview
- Providing support in European and American customers for switching, routing and datacenter technology on Arista’s Datacenter Platform.
- Closely working for Facebook/Meta operations engineers for supporting the Arista products installed in their datacenter.
- Troubleshooting and configuring Industry standard technologies like VXLAN, MLAG, BGP, QoS, STP etc for all Arista Datacenter Switching platforms.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues via proper channel.
- Ensured consistent customer satisfaction and document technical issues for later reference and documentation.
Cisco Systems PVT. LTD.Bangalore
Customer Support Engineer
06.2015 - 07.2021
Job overview
- Used remote diagnostic tools to identify sources of certain customer issues. Providing L2 and L3 support for Cisco Switching platforms.
- Troubleshooting and configuring for propriety and Industry standard technologies like Virtual- Chassis, MEC, QoS, STP, VRRP, HSRP, Switch security, and 802.1 x for all Cisco Switching platforms.
- Ensure On-Time escalation to Engineering (R&D) teams.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Working on complex network and platform related issues for Customer environment. Ensure consistent customer satisfaction.
- Provide the training to the team to continuously updating the technical knowledge with the new evolving technology.
- Worked as the ESCALATION engineer from January 2019 till July 2021.
CSS Corp Pvt LtdChennai
Level 2 Tech-Support Engineer
05.2013 - 06.2015
Job overview
- Troubleshoot/Diagnose all Level 1/2 and Level 3 issues from the customers and driving satisfactory resolution of the issues.
- Ensure On-Time escalation to L3 and Engineering (R&D) teams. Ensure consistent customer satisfaction.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Replicate customer network scenarios and network problems in the lab.
- Provided expert level support to remote users in 24/7 uptime environment, often working double shifts to accommodate time zones.
Education
Gujarat UniversityAhmedabad
Bachelor of Engineering from Electrical, Electronics And Communications Engineering
06.2011 - 06.2011
Skills
BGP
OSPF
EIGRP
STP, VRRP, GLBP etc
Cisco
Arista
DHCP
DNS
Catalyst
Nexus
TCP/IP
VXLAN
EVPN
Accomplishments
- Got the award for saving the non-failure product replacement/RMA.
- Recognized for “Director Special Award” for exceptional support to the customer.
- Appreciated for the development of Cat9K Platform debugging guide for L2 and L3 troubleshooting by working with the testing team internally.
Certification
CCNA
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Solution Engineer
Arista Networks PVT. LTD.
07.2021 - Current
Customer Support Engineer
Cisco Systems PVT. LTD.
06.2015 - 07.2021
Level 2 Tech-Support Engineer
CSS Corp Pvt Ltd
05.2013 - 06.2015
Gujarat University
Bachelor of Engineering from Electrical, Electronics And Communications Engineering
06.2011 - 06.2011