Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Virendra Basiya

Operations & Compliance Leader
Amreli,Gujarat

Work Preference

Desired Job Title

Operations ManagerRelationship ManagerOperations Team LeaderProcess Excellence ManagerKYC / AML /Escalations Specialist, Compliance

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Ahmedabad, GJSurat, GJRajkot, GJMumbai, MHBengaluru, KA
Open to relocation: Yes

Important To Me

Career advancement

Summary

Team Leader – Compliance & Out-of-Hours Operations leading a team of 5–6 across document control, audit readiness, and SLA/KPI performance. Builds automated Excel trackers and Power BI dashboards to improve visibility, cut reporting time by 20%-39% across 2-3 trackers, and keep pending work moving. Maintains SOPs, resolves cross-team issues, and trains staff to support accurate, standardised delivery.

Overview

16
16
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Team Leader

QX Global Group
Ahemdabad, Gujarat
08.2019 - Current
  • Lead a team of 5–6, monitoring daily productivity, KPIs, and SLA performance while addressing discipline issues promptly.
  • Built an automated Excel productivity tracker that cut report preparation time by roughly 40–50%.
  • Maintain and update SOPs as workflows and client requirements change, standardising working practices across the team.
  • Create real-time dashboards that give management visibility into pending work, SLA status, and individual performance.
  • Coordinate with internal teams and client stakeholders to resolve issues before they affect service levels.
  • Train new and existing team members on process accuracy, quality, and productivity standards.
  • Led daily team workflows, ensuring consistent task completion and service standards.
  • Monitored performance and addressed issues to improve accountability and consistency.
  • Resolved operational conflicts quickly to keep work moving smoothly.
  • Trained new team members on systems, processes, and role expectations.
  • Reviewed output for accuracy and corrected gaps before escalation.
  • Improved team efficiency by standardizing communication and handoff processes.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Senior Recruitment Consultant

Eximious Global
12.2018 - 08.2019
  • Sourced 4 healthcare candidates weekly for private nursing homes and NHS vacancies.
  • Managed end-to-end recruitment cycles for nurses and healthcare assistants from search through placement.
  • Coordinated client requirements with candidate availability to keep healthcare staffing aligned.
  • Supported revenue generation by consistently delivering qualified healthcare professionals to client needs.

Compliance Officer

QX Global Group
03.2016 - 12.2018
  • Maintained compliance documentation control, keeping records current, organized, and ready for review.
  • Verified records against regulatory and audit requirements to reduce documentation gaps before submission.
  • Coordinated with staffing teams to resolve missing information and keep placement records complete.

Customer Service Representative

The Money Shop
03.2012 - 09.2014
  • Completed 6 security audits monthly by reviewing controls and documenting findings for follow-up.
  • Checked lending documents against approval requirements to confirm completeness and support compliant processing.
  • Served as the primary contact for auditors, coordinating requests and supplying supporting records during reviews.
  • Maintained clear records and reconciled discrepancies to support control checks and day-to-day accountability.

Supervisor

Sainsbury's PLC
08.2010 - 03.2012
  • Completed daily till reconciliations for 12 tills to support accurate cash reporting.
  • Supervised checkout team of 15, coordinating rotas and peak-hour coverage to maintain service standards.
  • Managed weekly rotas to balance staffing coverage across busy checkout periods and planned absences.
  • Prepared end-of-day cash reports and maintained clear handover records for management review.
  • Maintained service standards during peak trading by supporting the checkout floor and reducing customer wait pressure.

Education

Bachelor of Business Administration - undefined

Saurashtra University
India
01-2009

Skills

Team leadership

Staff discipline management

Performance monitoring

Training & onboarding

Cross-department coordination

Escalation management

Audit preparation

Record keeping & documentation control

Accuracy & reconciliation

Compliance monitoring

SOP development & implementation

Workflow improvement

Compliance & safety standards

Process standardization

KPI reporting

Dashboard reporting

Advanced Excel

Power Query

Power BI

Data analysis

Management reporting

Power Pivot

Risk assessment

Regulatory reporting

Quality assurance

Stakeholder management

Certification

Gen AI, Outskills

Timeline

Team Leader

QX Global Group
08.2019 - Current

Senior Recruitment Consultant

Eximious Global
12.2018 - 08.2019

Compliance Officer

QX Global Group
03.2016 - 12.2018

Customer Service Representative

The Money Shop
03.2012 - 09.2014

Supervisor

Sainsbury's PLC
08.2010 - 03.2012

Bachelor of Business Administration - undefined

Saurashtra University

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Virendra BasiyaOperations & Compliance Leader