Virendra Kumar

Project Management:

• Managing a team of data analysts responsible for various day to day operations projects including calling process, coding process, data processing, bill processing, data cleaning, and open-end quality checks etc.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Oversaw the tracking of survey responses and pending quotas to ensure project timelines were met.

Data Processing and Analysis:

• Led daily data extraction using SQL and supervised data cleaning processes using Excel and other tools to maintain data integrity.
• Implemented data tagging procedures and created reports for daily campaign performance metrics. Led multiple large-scale bill SKU projects.

Quality Assurance:

• Ensured quality in bill reading and coding processes by supervising the coding of open-ended questions and providing additional quality checks.
• Managed translation and transcription tasks as per project requirements, maintaining accuracy and efficiency. Conducted image coding, video coding, open-end coding, and voice coding.

User Rewards Management:

• Responsible for disbursing rewards for user requests received from different departments of the company, ensuring accuracy and timeliness.

Intern Payment Outsourcing:

• Managed the outsourcing of bandwidth for various projects, overseeing payout, data quality, and adherence to timelines.

Team Management:

• Maintained team attendance and rosters, ensuring adequate coverage for project needs.
• Provided leadership and guidance to team members, fostering a collaborative and productive work environment.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Addressing customer inquiries promptly and effectively through both chat and phone communication channels.
• Managing and responding to customer emails in a timely manner.
• Compiling daily data into Excel spreadsheets and distributing them as necessary.
• Collaborating with various departments within the management structure to ensure smooth coordination and communication.
• Proactively identifying opportunities for website improvement and contributing ideas for enhancement.