VIRESH PAI

• Created engaging content for Pinterest, Facebook, and Instagram.
• Identified thought leaders and influencers to promote and engage in brand activities.
• Tracked social media trends and adapted to attract target follower demographic
• Researching keywords and optimizing content.

I was enrolled in a digital marketing course with the institute called skill circle for the above said period . i learned the basic and the advanced concepts of the digital marketing including the various concepts and strategies. The Digital marketing course content involved understanding of

• Social media Marketing
• Website creation on Word press
• Search engine optimization
• Email marketing
• Google ads , Google analytics , GMB
• woo commerce
• Youtube Marketing

Roles & Responsibilities

• Attending customers and giving them advice on beauty products
• Maintaining the sales report & store visual merchandising
• Handling customer grievances regarding products and escalating it to the concerned authority
• Training New employees about the brand and its vision

Achievements

• Introducing the client to the brand through the proper introduction and demonstration of the products in an efficient manner and giving out small customer delights to attract the client
• Doing the Visual presentation of the brand and free gift promotion on the festive by giving inputs to the marketing team to improvise the client satisfaction and making them loyal to the brand
• Improvising the Store performance by achieving the targets on monthly basis by maintaining good customer relations and providing feedback of the client to the higher management for the betterment of the brand

Roles & Responsibilities

• Handling real estate related queries and requests
• Organizing the work force to help them understand the nuances of real estate sales
• Working towards monthly , quarterly and yearly targets and help the team achieve the same.
• Getting an understanding of ongoing projects and drawing a trend towards purchasing behavior of consumers
• Helping potential customers with more value add information that would drive the sale
• Client acquisition and follow-ups with details on newer and upcoming projects
• Leveraging Data from online leads to reach out and collate more details tom understand client needs

Roles & Responsibilities

• Handling the international client queries related to broadband issues.
• Helping team achieve target and mentoring them to scale up
• Maintaining the data for client satisfaction surveys and training the team for better customer satisfaction
• Attending the business improvement program's with the clients on weekly and monthly basis for drawing product improvement plans
• Training New entrants about the product , processes and overall work hygiene
• Filling in for senior resources and completing ad-hoc requests as per business requirements
• Auditing the overall team performance and drawing plans to upskill them basis their skill set.

Achievements

• Giving process inputs to client on weekly basis based on customers Sat and Dsat to streamline the process and improve the customer satisfaction
• Awarded the Certificate for the best lean advocate in the customer Champion strategy for the process simplification in the Year -2013
• Awarded the best customer exemplary service and start contributor award for improving the customer satisfaction in the year 2009 .