Cvent
Vaibhav Sharma
Project Manager
Dwarka,DL
Summary
Results-driven Project Manager with 8+ years of experience delivering enterprise SaaS and professional services projects across global clients. Proven track record managing multi-million-dollar engagements, cross-functional delivery teams, and end-to-end implementation programs for Fortune 500 clients. Experienced in risk management, project financials, Agile delivery, and customer success enablement. Currently leading Cvent platform operations for BCG, driving scalable event technology solutions and process automation. Pursuing PMP and Agile certifications with a strong focus on data-driven program execution, commercial ownership, and customer satisfaction.
Overview
9
9
years of professional experience
3
3
Certificates
Work History
Senior Service Delivery Analyst
Cvent
Gurugram, Haryana
11.2021 - Current
- Own end-to-end delivery of enterprise-scale SaaS and event technology projects, overseeing planning, scope, resource allocation, risk mitigation, and financial tracking across 30+ global initiatives annually.
- Partner with BCG's internal account teams to transition projects from sales to delivery , ensuring clarity on deliverables, timelines, and success metrics.
- Manage multi-stakeholder governance with senior executives, vendors, and cross-functional teams to maintain on-time, in-scope, and within-budget delivery.
- Lead the design and optimization of operational playbooks and delivery frameworks , standardizing reporting, project tracking, and success KPIs across teams.
- Conduct financial forecasting and project P&L tracking , improving delivery margin, and reducing cost overruns by approximately 15%.
- Oversee Agile delivery sprints , backlog grooming, and cross-system integrations to streamline platform scalability and automation.
- Mentor junior project analysts and delivery partners on risk assessment, Agile ceremonies, and data-driven progress reporting.
- Achieved measurable outcomes: enabled a self-service model (cut delivery load by 30%), automated the Workday–Cvent sync (eliminated 60k manual entries), and scaled global events by 80%.
Senior Account Protection Specialist
American Express
Gurugram, Haryana
02.2021 - 10.2021
- Managed project compliance and governance across global accounts, ensuring adherence to process and data integrity in SaaS workflows.
- Coordinated system access governance and reporting to meet enterprise security and audit standards.
Learning Consultant
Great Leaning
Gurugram , Haryana
09.2020 - 02.2021
Team Leader
IGT Solution
Gurugram, Haryana
05.2017 - 05.2020
- Led a 12-member project delivery team, managing large client accounts and technical escalations.
- Implemented process optimization initiatives, reducing turnaround time by 25%, and improving SLA compliance.
- Oversee Agile delivery sprints , backlog grooming, and cross-system integrations to streamline performance scalability and automation.
Accomplishments
- Led virtual platform migration: Drove 6Connex → Cvent Attendee Hub migration for virtual events — enabled ~80 virtual events hosted in a single year.
- RFID event badging implementation: Implemented RFID badging across large events managing ~12,000 attendees, improving check-in throughput and onsite data capture.
- Self-Service event model: Designed and launched a Self-Service Event Creation model; 45 self-service events created since Jan 2025, reducing central delivery load.
- Mobile app release cadence: Supported 14 quarterly mobile app updates, coordinating content, QA and deployment with mobile vendors and stakeholders.
- Workday sync automation: Architected Workday → Cvent contact sync automation removing ~60,000 manual record updates, reducing manual effort and data errors.
- End-to-end SaaS event implementations: Led multiple implementations including Cvent Meeting Request Forms, Cvent Essential rollout pipeline, and Brightcove 2.0 ingestion.
Software
Jira
Microsoft Office
Confluence
Zoom
BrightCove
Salesforce
Monday
Slido
Miro
6Connex
Skills
Event & Conference Operations
undefinedCertification
PMP 40 PDUs
Education
Bachelor of Arts - Political Science
04.2015 - 03.2018
- Elected Captain of Collage Debate Society
- Member of College Political science Society.
- Member of College Drama Society.
High School Diploma -
03.2013 - 03.2015
Timeline
Salesforce Administrator
08-2025
PMP 40 PDUs
07-2025
Agile Scrum Master
05-2024
Senior Service Delivery Analyst - Cvent
11.2021 - Current
Senior Account Protection Specialist - American Express
02.2021 - 10.2021
Learning Consultant - Great Leaning
09.2020 - 02.2021
Team Leader - IGT Solution
05.2017 - 05.2020
Delhi University - Bachelor of Arts, Political Science
04.2015 - 03.2018
Army Public School - Dhaula Kuan - High School Diploma,
03.2013 - 03.2015