Summary
Overview
Work History
Accomplishments
Software
Skills
Certification
Education
Timeline
Vaibhav Sharma

Vaibhav Sharma

Project Manager
Dwarka,DL

Summary

Results-driven Project Manager with 8+ years of cross-industry experience, including 4 years specializing in global event management, branding, and SaaS-enabled conference operations. Currently pursuing PMP certification (35 PDUs completed; exam scheduled within 1 month), with proven expertise in leading large-scale projects, implementing operational playbooks, and delivering impactful attendee journeys. Skilled in managing end-to-end conference operations- from creative design and onsite builds to digital platform integration, vendor partnerships, and financial oversight. Adept at working in Agile environments, collaborating with global stakeholders, and consistently driving innovation, process efficiency, and flawless execution across internal and external events.

Overview

8
8
years of professional experience
3
3
Certificates

Work History

Senior Service Delivery Analyst

Cvent
Gurugram, Haryana
11.2021 - Current
  • Act as the single-point owner for Cvent and complementary event technologies (Brightcove, Zoom, Slido, 6Connex, Monday.com, Confluence, Trello, Miro) for a global consulting client.
  • Lead creative and operational planning for internal and external conferences: design attendee journeys, collaborate on event builds, signage, furniture, and finishing requirements, and integrate digital platforms into the attendee experience.
  • Manage end-to-end project delivery for events: scoping, scheduling, vendor selection, SOW negotiation, budget tracking, risk register maintenance, and onsite execution oversight.
  • Establish and maintain vendor relationships; brief creative and production partners on brand standards and experiential objectives; drive vendor performance against KPIs.
  • Create and maintain event templates and operational playbooks to standardize delivery and scale across regions.
  • Routine “Run The Business” responsibilities: account & user management, template creation, troubleshooting, stakeholder support, and event governance.
  • Embedded in Agile cross-functional teams: sprint planning, backlog prioritization, JIRA workflow management, and iterative release coordination.
    Key outcomes: improved event scalability via self-service model, reduced manual data tasks with automation, increased virtual event capacity, and improved onsite attendee throughput via RFID.

Senior Account Protection Specialist

American Express
Gurugram, Haryana
02.2021 - 10.2021
  • Managed American Express’ client accounts on Cvent, ensuring secure and compliant event management operations.
  • Created and administered user roles, event roles, and access permissions to maintain appropriate visibility and system usage.
  • Ensured adherence to standard compliance processes while safeguarding account integrity and user data.
  • Partnered with stakeholders to streamline account governance and improve overall platform security.

Learning Consultant

Great Leaning
Gurugram , Haryana
09.2020 - 02.2021

Team Leader

IGT Solution
Gurugram, Haryana
05.2017 - 05.2020

Accomplishments

  • Led virtual platform migration: Drove 6Connex → Cvent Attendee Hub migration for virtual events — enabled ~80 virtual events hosted in a single year.
  • RFID event badging implementation: Implemented RFID badging across large events managing ~12,000 attendees, improving check-in throughput and onsite data capture.
  • Self-Service event model: Designed and launched a Self-Service Event Creation model; 45 self-service events created since Jan 2025, reducing central delivery load.
  • Mobile app release cadence: Supported 14 quarterly mobile app updates, coordinating content, QA and deployment with mobile vendors and stakeholders.
  • Workday sync automation: Architected Workday → Cvent contact sync automation removing ~60,000 manual record updates, reducing manual effort and data errors.
  • End-to-end SaaS event implementations: Led multiple implementations including Cvent Meeting Request Forms, Cvent Essential rollout pipeline, and Brightcove 2.0 ingestion.

Software

Cvent

Jira

Microsoft Office

Confluence

Zoom

BrightCove

Salesforce

Monday

Slido

Miro

6Connex

Skills

Event & Conference Operations

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Certification

PMP 40 PDUs

Education

Bachelor of Arts - Political Science

Delhi University
04.2015 - 03.2018
  • Elected Captain of Collage Debate Society
  • Member of College Political science Society.
  • Member of College Drama Society.

High School Diploma -

Army Public School - Dhaula Kuan, New Delhi
03.2013 - 03.2015

Timeline

Salesforce Administrator

08-2025

PMP 40 PDUs

07-2025

Agile Scrum Master

05-2024
Senior Service Delivery Analyst - Cvent
11.2021 - Current
Senior Account Protection Specialist - American Express
02.2021 - 10.2021
Learning Consultant - Great Leaning
09.2020 - 02.2021
Team Leader - IGT Solution
05.2017 - 05.2020
Delhi University - Bachelor of Arts, Political Science
04.2015 - 03.2018
Army Public School - Dhaula Kuan - High School Diploma,
03.2013 - 03.2015

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Vaibhav SharmaProject Manager