Vaibhav Sharma

In my role as Senior Project Manager, I lead two Agile-driven development teams focused on Salesforce solutions for Gartner’s sales organization. I ensure seamless project execution by championing Scrum methodologies, facilitating sprint planning, backlog refinement, and cross-functional collaboration. By aligning product owners, business analysts, technical leads, and QA teams, I enable timely and high-quality delivery of Salesforce projects that empower our salesforce with cutting-edge solutions. I am responsible for meeting key performance metrics, ensuring continuous delivery, and fostering an Agile mindset within the teams. Through strategic stakeholder management, I bridge the gap between business needs and technical delivery, ensuring impactful outcomes that drive both product success and customer satisfaction.

• Own end-to-end delivery of enterprise-scale SaaS and event technology projects, overseeing planning, scope, resource allocation, risk mitigation, and financial tracking across 30+ global initiatives annually.
• Partner with BCG's internal account teams to transition projects from sales to delivery , ensuring clarity on deliverables, timelines, and success metrics.
• Manage multi-stakeholder governance with senior executives, vendors, and cross-functional teams to maintain on-time, in-scope, and within-budget delivery.
• Lead the design and optimization of operational playbooks and delivery frameworks , standardizing reporting, project tracking, and success KPIs across teams.
• Conduct financial forecasting and project P&L tracking , improving delivery margin, and reducing cost overruns by approximately 15%.
• Oversee Agile delivery sprints , backlog grooming, and cross-system integrations to streamline platform scalability and automation.
• Mentor junior project analysts and delivery partners on risk assessment, Agile ceremonies, and data-driven progress reporting.
• Achieved measurable outcomes: enabled a self-service model (cut delivery load by 30%), automated the Workday–Cvent sync (eliminated 60k manual entries), and scaled global events by 80%.

• Improved process compliance by 35% across global accounts, achieving zero audit findings in 2021, by coaching team members on governance frameworks, data integrity practices, and enterprise security standards.
• Facilitated knowledge sharing sessions for 6-person compliance team, reducing process deviation incidents by 40%, by establishing communities of practice and mentoring peers on SaaS workflow optimization.

Coached 50+ professionals on technical upskilling pathways, achieving 92% course completion rate (vs. 68% industry average), by designing personalized learning roadmaps and facilitating peer support networks.

• Managed and developed a 12-member cross-functional delivery team, improving SLA compliance from 78% to 96%, by implementing Agile practices, conducting performance management reviews, and building team capabilities through continuous coaching.
• Led organizational transformation reducing turnaround time by 25%, by coaching team members on process optimization, facilitating retrospectives, and embedding continuous improvement culture across client accounts.
• Developed high-performing team culture that reduced escalations by 40%, by creating psychologically safe environment, establishing clear team norms, and mentoring individuals on technical and behavioral competencies.
• Owned talent development strategy for delivery team, increasing internal promotion rate from 15% to 45%, by conducting quarterly performance reviews, creating individual development plans, and partnering with leadership on succession planning.