Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vishakha Agrawal

Pune

Summary

Versatile Senior Manager specializing in Risk and Control/KYC and AML and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager

Citicorp Services India Pvt Ltd
03.2024 - Current
  • Responsible for Compliance Audit (RCSA) for Retail banking and Branded Cards
  • Design and enhance Monitoring activities in accordance with the Monitoring Framework
  • Execute various types of monitoring activities against control activities to assess control effectiveness
  • Identify key financial and operational risks and assess the adequacy of controls
  • Monitor On Going Review Activities of company policies, procedures, and systems
  • Managing day to day escalations of Compliance Risk Framework
  • Mapping of Laws, Rules, and Regulations to Policies
  • Primary Point of Contact for Compliance Stakeholders.

Assistant Manager

Tata Consultancy Services
01.2022 - 02.2024
  • Collaborating with onshore and offshore teams in gathering evidence for testing
  • Risk Assessment and Control Testing of processes
  • Reviewed KYC and country-specific due diligence regulatory requirements
  • Monitor Compliance of Control
  • Developed training programs for team members
  • Conducted quality checks and prepared summary reports
  • Held daily calls with Stakeholders for planning
  • Assisted in recruiting and onboarding new employees
  • Enhanced team productivity by streamlining processes.

Senior Manager

Axis Bank LTD.
10.2019 - 12.2021
  • Verification of accounts based on KYC and RBI guidelines
  • Participation in Internal Audits and Preparation of Reports
  • Ensured compliance to Process/Systems/Controls
  • Evaluated client AML/KYC risk and made independent risk assessment recommendations
  • Handled customer complaints.

Manager

HDFC Bank
06.2011 - 09.2019
  • Client Retention and Resolving Issues with Clients
  • Promoted digital banking
  • Authorized large transactions
  • Conducted checks and reviews on various aspects of clients' corporate structures
  • Supervised branch operations.

Education

MBA - Marketing And Finance

Indira School Of Career Studies
Pune, Maharashtra
06.2011

Bachelor of Commerce - B.Com Graduate

Indira College of Commerce And Science
Pune, Maharashtra
07.2009

High School Degree - Commerce

Model School
Dehri, India
06.2006

Skills

  • Control Testing
  • Banking Operations management
  • MS Office
  • SOX Controls
  • KYC, Control and Risk Manager
  • Team Leadership
  • Team management
  • Supervisor
  • People Management
  • Training and Development
  • Stakeholder Management
  • Escalation Management
  • Compliance audits
  • Risk management

Certification

IIBF - KYC and AML, 12/01/21

Timeline

Senior Manager

Citicorp Services India Pvt Ltd
03.2024 - Current

Assistant Manager

Tata Consultancy Services
01.2022 - 02.2024

Senior Manager

Axis Bank LTD.
10.2019 - 12.2021

Manager

HDFC Bank
06.2011 - 09.2019

Bachelor of Commerce - B.Com Graduate

Indira College of Commerce And Science

High School Degree - Commerce

Model School

MBA - Marketing And Finance

Indira School Of Career Studies

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Vishakha Agrawal