Vishakha Agrawal
Mumbai
Summary
Operational Analyst skilled in optimizing processes, driving automation, and supporting successful global product launches. Experiences in enhancing operational efficiency, eliminating manual touchpoints, and collaborating with cross-functional teams to streamline workflows. Seeking opportunities to apply my skills in process improvement, data analysis, and operational strategy to support organizational growth and efficiency.
Overview
3
3
years of professional experience
Work History
Payment Ops Change Mgmt - Analyst
CitiCorp Services India Pvt Ltd (Citi)
Mumbai
06.2023 - Current
- Collaborated with cross-functional teams to successfully deliver key projects for various payment products, fostering seamless communication across departments, and ensuring timely execution.
- Supported 8+ country launches for different products, ensuring all processes adhered to the zero manual touchpoints (MTPs) principle by driving automation and eliminating manual interventions post-implementation.
- Identified areas of improvement within operational processes, achieving up to a 75% reduction in manual touchpoints, and streamlining workflows to enhance process accuracy and effectiveness.
- Developed detailed business requirement documents, created process flows for 'as is' and 'to be' comparisons, and designed over 100 test scenarios for successful country launches.
- Conducted 15+ product validation tests across multiple countries, identifying gaps, resolving issues, and ensuring smooth post-production monitoring, and process efficiency.
- Structured and managed a comprehensive SharePoint repository, improving data organization, and enabling quick access to information for the team, enhancing operational productivity.
- Gathered and analyzed global data from over 36 countries for senior management, providing detailed insights, dashboards, and highlighting areas requiring strategic attention.
- Ensured governance and compliance, acting as a critical liaison for senior management by consolidating global updates, and maintaining a clear operational overview.
Finance Intern
Bridge Group Solutions Pvt. Ltd.
Gurgaon
05.2022 - 06.2022
- Conducted clients' interviews, analyzed their financial positions to understand their requirements, and risk-taking capacity.
- Developed an analysis sheet using Microsoft Excel to assist clients in meeting financial goals according to their risk appetite.
- Interacted and communicated with clients to build strong relationships, and assisted them in developing tailor-made portfolios.
Education
MBA - Finance
Sydenham Institute of Management Studies
Mumbai05-2023
Bachelor of Science - Mathematics
Rajdhani College
New Delhi05-2020
Skills
- Project Lifecycle Management
- Stakeholder management
- Process enhancement
- Risk analysis
- Documentation and Requirement Management
- Problem solving
- Strong communication skills
- MS Excel
- Team collaboration and leadership
Accomplishments
- Awarded a Bronze Award at Citi for exceptional ownership and collaboration in driving the successful implementation of the Payer-ID product
- Received 'Exemplary Performance' - the highest performance rating within 18 months, recognizing exceptional contributions, and alignment with organizational goals and values
Timeline
Payment Ops Change Mgmt - Analyst
CitiCorp Services India Pvt Ltd (Citi)
06.2023 - Current
Finance Intern
Bridge Group Solutions Pvt. Ltd.
05.2022 - 06.2022
MBA - Finance
Sydenham Institute of Management Studies
Bachelor of Science - Mathematics
Rajdhani College
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