Vishakha Guru

Performance-driven technocrat with 9 years of experience, including 7 years as an SCCM Administrator. Expertise in PowerBI reporting integrate with SCCM database, Intune, SCCM infra, software distribution, Windows server patching, and SCCM patching collection deployment, SOE related tasks (driver package OS image, task sequence) and ensuring compliance with change requests with proper documents in CAB-TAB meetings within the maintenance window. Worked as IT service desk support with quickly and effectively resolving customer's technical issue. Proven track record in problem solving support, resolving technical issues efficiently and enhancing customer satisfaction. Inventive team player, strong analytical, technical and communication skills, with a solution-oriented approach and experience in team collaboration for timely service delivery. Proven abilities in working with teams with comprehensive work experience in applications support; ensuring service delivery within timeline provided. Abilities in handling the clients during project assignment..

Master of Computer Science, ACROPOLIS INSTITUTE OF TECHNOLOGY AND RESEARCH INDORE (M.P.), RGTU, Computer Application, Bachelor of Computer Science, Vikram University Ujjain (MP), 69, 2012, Senior Secondary School Certificate (10+2), Board of Secondary Education Bhopal M.P., 65, 2009, High School Certificate (10th), Board of Secondary Education Bhopal M.P., 83, 2007

303 Keyswoods Society, Wakadkar wasti, Deokar Wasti, Wakad, Pune, Maharashtra, 411057

Credit Suisse, 07/2016 - 04/2018, 15, IT Help desk support administrator, server on Windows 2008, 2012, 2016, Identify and diagnose issues and problems, Categorize and record reported queries, troubleshoot and provide solutions via logging the tickets, Support problem identification, Advise users on appropriate course of action, Monitor issues from start to resolution respond quickly to incoming requests relate to IT issues, Escalate, if needed, unresolved problems to a higher level of support, Maintains records, informs users about the process and advises relevant persons of actions taken, Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc), Assist with onboarding of new users, Keep inventory of all equipment, software, and license users, Install, configure, and upgrade software Ingredion (Corn Products International), 04/2018 - 08/2020, 11, SCCM administrator, SCCM 2012R2, Supporting end user issues, Strong understanding of SCCM with advanced knowledge of application deployment, patch management, client and server maintenance, troubleshooting, and reporting, Experience creating collections, packages, applications within SCCM, Troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, configuration, installation, deployment and maintenance, Creating and updating technical documentation as required and add solutions as needed, Distribute and install the software applications and troubleshooting in patch related issues or application installation/uninstall/upgrade with proper assistance, Add/remove machines from the collections and modification, Worked on right click tool for better performance and to reduce the manual efforts, Collects the hardware and software inventory and generate report as per the client requirement with the help of query or direct run the report, Ensure that all the systems devices are working properly and utilize the SCCM system resources else remove the devices which are not in use, Remotely control the computers to offer troubleshooting support, Proven analytical and problem solving skills, Improve responsiveness and overall performance, Implement security and data protection solutions, Coordinate with internal teams to understand user requirements and provide technical solutions Citi Bank, 08/2020 - 12/2023, 21, SCCM Admin and Devops Support Engineer, server on Windows 2008, 2012, 2016, Before SCCM migration worked on Devops tools like Starfleet, Chef, Jenkins, Bigfix and provide solution to end user, Supporting end user issues, Strong understanding of SCCM with advanced knowledge of client installation/uninstallation, patch management, client and server maintenance, Troubleshooting in patch related issues or application installation/uninstall/upgrade with proper assistance, Remotely control the computers to offer troubleshooting support, Proven analytical and problem solving skills, Improve responsiveness and overall performance, Coordinate with internal teams to understand user requirements and provide technical solutions, Check the enforcement error code from SF and cross check with SCCM and Power BI to provide the solution to user, Provide the solution with the help of logs, Worked on SCOM tool to check the server reporting status and communicate with support team to fix if any issue, Used and worked on PowerBI tool for SCCM reporting and fetch SCCM data whenever required

• Father's Name: Mr. Ram Chandra Guru
• Date of Birth: 08/11/92
• Gender: Female
• Nationality: Indian
• Marital Status: Married