Vishakha Mishra

• Interpreted diverse customer needs to tailor solutions using in-depth product expertise.
• Crafted engaging presentations showcasing software functionalities to customers.
• Facilitated collaboration by coordinating with internal teams during engagements.
• Directed various migration undertakings, now leading SDDC projects.
• Implemented customer success strategies, boosting retention rate.
• Advised customers on optimizing product and service use.
• Generated precise and timely documentation of project milestones.
• Cultivated enduring connections with pivotal clients.
• Directed assignments and assessed achievements of project personnel.
• Directed onboarding efforts, achieving consistent satisfaction metrics.
• Addressed complex customer issues requiring management intervention.
• Compiled data-driven insights highlighting retention statistics.
• Showcased value propositions of products to overcome challenges.
• Utilized consumer input to enhance development cycles.
• Pinpointed opportunities for enhancing product performance.
• Performed consistent client consultations to verify satisfaction.
• Ensured continued client contentment through efficient management of contract renewals.

Growth Path: Customer Success Manager 1 (Jan’21 – Jun’21) | Customer Relationship Executive(Jul’21- March’22)

• Company Overview: On payroll of V5
• Collaborated with major and minor Microsoft partners to expand SMB market presence.
• Evaluated current IT landscape for clients, suggesting cloud migration strategies.
• Onboarded new customers to cloud services with efficiency.
• Pinpointed potential for reducing expenses within the current Microsoft cloud deployment.
• Identified and assessed emerging services in Azure to enhance operational efficiencies.

• Facilitated transition of businesses to Nextgen Cloud Services.
• Delivered insights into functionalities of Nxtgens’ Managed Services.
• Evaluated cloud consumption, recommending optimizations.
• Regularly conducted business reviews with key clients to assess product and service performance.
• Identified chances to offer additional products and services to current customers.

• Led strategic conversations centered around customer's business needs.
• Implemented effective use cases for Microsoft and SoftwareONE to drive increased revenue.
• Conducted regular solution delivery optimizing Small Medium Business benefits.

• Identified customer requirements and proposed appropriate solutions.
• Presented technical and business value propositions of Microsoft solutions within a Cloud First, Mobile First framework.

• Company Overview: On Payroll of Teamware Solutions.
• Received accolades from management for successfully securing a multi-million-dollar venture.
• Provided expert consultation in cloud strategy, technical assessment, solution design, and IAAS delivery with network, storage, and virtualization components in Microsoft Azure.
• Delivered assistance on Azure services to a diverse clientele from multiple APAC nations like India and leading global economies such as the US.

Growth Path: Technical Support Engineer (2013 - 2016) | Partner Technical Consultant (2015-2016)