Vishal
Jalandhar, Punjab
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Ebixcash world money ltd
Jalandhar
07.2022 - Current
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Supported sales team members to drive growth and development.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Business Development Executive
Axis bank ltd
Jalandhar
02.2022 - 07.2022
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Organized trade shows, conferences and other events to promote the brand image of the organization.
- Negotiated contracts with clients for new business development initiatives.
- Developed and implemented strategies to increase customer base and revenue growth.
- Researched customer feedback regarding products and services offered by the organization.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Commerce - Business Accountancy
GURU NANAK DEV UNIVERSITY
JALANDHAR05-2020
Skills
- Payment management
- Relationship building
- Complaint handling
- Employee performance management
- Team collaboration
- Marketing
- Online chat and email
- Shipment tracking
Languages
Punjabi
First Language
English
Beginner
A1
hindi
Beginner
A1
Timeline
Customer Service Executive
Ebixcash world money ltd
07.2022 - Current
Business Development Executive
Axis bank ltd
02.2022 - 07.2022
Bachelor of Commerce - Business Accountancy
GURU NANAK DEV UNIVERSITY
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