Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vishal

Jalandhar, Punjab

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Ebixcash world money ltd
Jalandhar
07.2022 - Current
  • Updated databases with new and modified customer data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Supported sales team members to drive growth and development.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Collected deposits or payments and arranged for billing.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Business Development Executive

Axis bank ltd
Jalandhar
02.2022 - 07.2022
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Organized trade shows, conferences and other events to promote the brand image of the organization.
  • Negotiated contracts with clients for new business development initiatives.
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Researched customer feedback regarding products and services offered by the organization.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Bachelor of Commerce - Business Accountancy

GURU NANAK DEV UNIVERSITY
JALANDHAR
05-2020

Skills

  • Payment management
  • Relationship building
  • Complaint handling
  • Employee performance management
  • Team collaboration
  • Marketing
  • Online chat and email
  • Shipment tracking

Languages

Punjabi
First Language
English
Beginner
A1
hindi
Beginner
A1

Timeline

Customer Service Executive

Ebixcash world money ltd
07.2022 - Current

Business Development Executive

Axis bank ltd
02.2022 - 07.2022

Bachelor of Commerce - Business Accountancy

GURU NANAK DEV UNIVERSITY

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Vishal