Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Ebixcash world money ltd
Jalandhar
07.2022 - Current
Updated databases with new and modified customer data.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tracked customer complaints and followed up to ensure resolution was achieved.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Supported sales team members to drive growth and development.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Collected deposits or payments and arranged for billing.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Business Development Executive
Axis bank ltd
Jalandhar
02.2022 - 07.2022
Built relationships with clients, partners and vendors to facilitate successful partnerships.
Organized trade shows, conferences and other events to promote the brand image of the organization.
Negotiated contracts with clients for new business development initiatives.
Developed and implemented strategies to increase customer base and revenue growth.
Researched customer feedback regarding products and services offered by the organization.
Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Commerce - Business Accountancy
GURU NANAK DEV UNIVERSITY
JALANDHAR
05-2020
Skills
Payment management
Relationship building
Complaint handling
Employee performance management
Team collaboration
Marketing
Online chat and email
Shipment tracking
Languages
Punjabi
First Language
English
Beginner
A1
hindi
Beginner
A1
Timeline
Customer Service Executive
Ebixcash world money ltd
07.2022 - Current
Business Development Executive
Axis bank ltd
02.2022 - 07.2022
Bachelor of Commerce - Business Accountancy
GURU NANAK DEV UNIVERSITY
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