Vishal Bajaj

Lead Business Architect – Nationwide Building Society (UK).

• Led end-to-end requirements gathering, stakeholder engagement, and customer journey mapping across onboarding, servicing, fraud management, and payments processes.
• Built and configured modern digital servicing journeys using Pega Constellation, leveraging micro-journeys, case types, UI design, and reusable components to accelerate delivery.
• Alignment of business objectives, functional design, and technical implementation.
• Convert business needs into functional specifications, case-type structures, workflow designs, and decision rules within Pega.
• Collaborate with Solution Architects, development teams, QA, and integration teams during the build, and support go-live readiness, and Production support team

Lead Business Architect – STC(Saudi Telecom)

Gathered and documented business and functional requirements, translating them into user stories, acceptance criteria, design specifications, and created HLD, LLD, API specifications, and architecture documents.

Define and document business and functional requirements, user stories, and acceptance criteria

Lead Business Architect – Verizon (USA).

• Collaborate with stakeholders to understand business objectives, processes, and requirements, and translate them into comprehensive PEGA platform solutions.
• Lead the design and architecture of PEGA applications, ensuring alignment with business requirements and industry best practices.

• Led large-scale BSS/OSS transformation programmes across 14 African markets, covering CRM, provisioning, billing, self-care, and digital applications.
• Acted as Product SME for the Airtel App, website, and Airtel Money digital platform modernisation, enhancing customer experience, payments reliability, and financial transaction security.
• Define solution roadmaps, data models, APIs/microservices layers, App frameworks, and deployment strategies.

Technical Lead / Product SME – Wipro (Telenor Myanmar, India, and Bangladesh).

• Directed architecture and delivery of large-scale BSS/OSS systems, supporting high-volume transaction loads of 60,000+ orders per hour across multi-channel customer journeys.
• Led Oracle ASAP and Sterlite CSP migration programmes, and executed Huawei-to-Nokia HLR transformation, ensuring seamless service continuity, data integrity, and performance optimisation.
• Architected and managed enterprise-wide integration across CRM, ESB, COM, ROM
• Drove requirements analysis, solution design, and E2E process mapping while collaborating with stakeholders to align architecture with business, and operational needs.
• Coordinated with onshore, offshore delivery teams, and OEM vendors.
• Led cross-functional technical teams in solution design, development, and deployment, improving delivery efficiency and system reliability.
• Over 2.5 years of international on-site experience in Myanmar.