Vishal Bharmoria
Palampur
Summary
Lead, schedule, and monitor project management activities for all customer deliveries in Unified Collaboration domain with the objective of improving customer experience, turnaround time, managing cost efficiency, productivity, achieving first time right & making processes and systems easy to use and follow. And contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit s overall results.
Overview
19
19
years of professional experience
Work History
Service Delivery Head
TATA COMMUNICATIONS TRANSFORMATION SERVICES Limited
Mohali
10.2017 - Current
- Plan for execution across various types of projects (small, medium, large & complex).
- Responsible for hardware planning, environment provisioning, documentation, and application deployments for a variety of applications and services.
- Track success of complete projects against their specific KPIs.
- Collaborate with various teams within the business (such as sales support, commercial, sales, etc.) To identify issues and opportunities.
- Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary.
- Review progress and margins of projects on a periodic basis, and ensure faster revenue realization through appropriate prioritization of orders.
- Responsible for issuing POs, getting work done within defined SLAs, and processing vendor invoices.
- Ensure that all projects are handed over to the Operations team post completion of all deliverables.
- Responsible for checking feasibility and delivering customer services.
Lead RF
TATA COMMUNICATIONS TRANSFORMATION SERVICES Limited
Mohali
12.2014 - 09.2017
- Daily KPI monitoring and responsible for preparation of daily, weekly, and TRAI monthly KPI reports.
- Process compliance for SACFA, Quality audit, TRAI monthly reports, EMF compliance.
- Performing parameter audit/neighbor audit of all cells and changing where necessary after analysis of traffic stats and drive test.
Deputy Manager
TATA TELESERVICES LTD
Shimla
01.2009 - 12.2014
- Daily KPI monitoring and responsible for preparation of daily, weekly, and TRAI monthly KPI reports.
- Process compliance for SACFA, Quality audit, TRAI monthly reports, EMF compliance.
- Resolving customer issues within SLA, implementation of IBS/repeater solution for Mobility and Enterprise customers.
Assistant Manager
Reliance Telecom.
Shimla
12.2007 - 01.2008
- Responsible for installation, integration, and commissioning of BTS sites. Daily monitoring of KPIs. Conduct Acceptance Test for BSC and BTS as per schedule. Daily health checks and troubleshooting various alarms.
Team Lead in CDMA Project
ZTE Telecom India Pvt. Ltd.
Shimla
04.2005 - 12.2007
- Responsible for installation, integration, and commissioning of BTS sites. Daily health checks and troubleshooting various alarms.
Education
B.E. (Electronics and comm.) -
IITT College of Engineering
Palampur, Himachal Pradesh01.2004
H.S.C. (CBSE) -
DAVCPS
Palampur, Himachal Pradesh01.1999
S.S.C. (HP board) -
Saint Paul’s School
Palampur, Himachal Pradesh01.1997
Skills
- Project management
- Vendor management
- Microsoft Office Suite: Word, Excel, PowerPoint
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1
Timeline
Service Delivery Head
TATA COMMUNICATIONS TRANSFORMATION SERVICES Limited
10.2017 - Current
Lead RF
TATA COMMUNICATIONS TRANSFORMATION SERVICES Limited
12.2014 - 09.2017
Deputy Manager
TATA TELESERVICES LTD
01.2009 - 12.2014
Assistant Manager
Reliance Telecom.
12.2007 - 01.2008
Team Lead in CDMA Project
ZTE Telecom India Pvt. Ltd.
04.2005 - 12.2007
B.E. (Electronics and comm.) -
IITT College of Engineering
H.S.C. (CBSE) -
DAVCPS
S.S.C. (HP board) -
Saint Paul’s School
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