Vishal Chandel
Senior Technical Support Advisor
Pune
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
4
4
years of professional experience
Work History
Senior Technical Support Advisor
Concentrix
Pune
11.2021 - 11.2022
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Handled 20 calls per day to address customer inquiries and concerns.
Technical Support Analyst
eClerx
Pune
11.2020 - 10.2021
- Collaborated with vendors to locate replacement components and resolve advanced problems. Performed quality assurance and quality control assessments of support ticket fulfillment.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Managed over 50 customer calls per day.
Management Trainee
Goodyear Tyres
Aurangabad
02.2018 - 08.2022
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Maintained store equipment, printers and fax machines.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
Bachelor of Engineering -
Marathwada Institute Of Technology
Aurangabad 08.2011 - 07.2017
Skills
Software diagnosis
Accomplishments
- Achieved Start Employee Award by completing quarter target with accuracy and efficiency.
Timeline
Senior Technical Support Advisor
Concentrix
11.2021 - 11.2022
Technical Support Analyst
eClerx
11.2020 - 10.2021
Management Trainee
Goodyear Tyres
02.2018 - 08.2022
Bachelor of Engineering -
Marathwada Institute Of Technology
08.2011 - 07.2017
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