Vishal Choudhary
Kangra
Summary
Managed service provider for US clients, overseeing quarterly maintenance of Microsoft 365, Google Workspace, and Barracuda Email Security. Administered secure IT operations through effective management of Conditional Access policies and Microsoft Secure Score enhancements. Led migration projects and client onboarding, ensuring seamless transitions and robust cybersecurity measures. Provided advanced troubleshooting for complex IT issues and delivered consultations on best practices to optimize efficiency and compliance.
Overview
11
11
years of professional experience
Work History
Cloud Consultant
Harcept IT Services
09.2024 - Current
- Managed Service Provider (MSP) – US-based Clients
- Performing quarterly maintenance of Microsoft 365, Google Workspace, and Barracuda Email Security, including MFA enforcement, security checks for unusual sign-ins, and deployment of Intune policies.
- Administering and managing Microsoft 365 environments, Google Workspace, Barracuda Email Protection, and DUO MFA to ensure secure and seamless IT operations.
- Monitoring Conditional Access policies (geo-restrictions, legacy authentication blocking), inbox/forwarding/transport rules, Intune non-compliant devices, Azure AD devices, and Entra ID Connect sync status.
- Performed cost analysis on existing infrastructure and identified opportunities for improvement using cloud services.
- Reviewing and enhancing Microsoft Secure Score to strengthen cybersecurity posture and mitigate risks of cybercrime.
- Drafting Statements of Work (SOW) and leading end-to-end projects for migration and implementation initiatives.
- Onboarding clients to Microsoft 365, including email migration from third-party services and deployment of Barracuda Email Protection.
- Handling escalation tickets from Helpdesk teams, providing advanced troubleshooting and resolution for complex IT issues.
- Delivering consultation on IT best practices to improve efficiency, compliance, and overall security for client environments.
- Utilizing Microsoft, Google, and Barracuda admin portals for system configuration, monitoring, and management.
- Implementing DUO MFA solutions to enhance authentication security across client organizations.
- Creating detailed reports of findings and presenting recommendations to clients, fostering transparency and proactive risk management.
- Setting up alerts for potential security issues, creating attack simulations for users, and conducting security awareness training.
- Deploying Barracuda Email Protection and reviewing best practices to strengthen client environments.
Office 365 Ambassador
Concentrix
01.2019 - 09.2024
- Supporting admins of Microsoft Business subscription from all over the world.
- Providing support on calls, email, and chat.
- Providing support for the below mentioned issues.
- Mail flow issues.
- Mailbox migrations.
- Mailbox permissions and delegations.
- Mail flow rules.
- Anti-Spam configuration.
- Configuring mail forwarding and shared mailbox.
- Outlook troubleshooting and configurations issues.
- Installation and activation for Business and enterprise apps.
- Setting up the custom domains.
- OneDrive Sync issues and provisioning.
- SharePoint Online issues.
- Microsoft Teams issues.
- Providing assistance on subscription features and benefits, planning comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.
- Billing and subscription management support.
- Converting from a trial subscription to a paid subscription.
- Understanding the bill.
- Renewing a subscription.
- Adding or removing licenses.
- Canceling a paid subscription.
Senior Helpdesk Support Associate
IBM India PVT LTD
12.2016 - 11.2018
- Supporting the hertz user’s in B2B profile.
- Providing supports on calls, emails, and chats.
- Maintaining issue log and manage tickets.
- Maintaining ownership of tickets and status on behalf of end users.
- Escalating of unresolved issues.
- Processing severity tickets.
- Remote support and resolution of tickets.
- Maintaining committed SLA on all tickets logged for/by the users.
- Working on tools like AD, office 365, SCCD, Cirix Reflect Web.
- Creating Firecalls ID for the users.
- Troubleshooting on all desktop, laptop, printer and networking issues.
- Installing and upgrading new software, desktop office clients.
- Setting up the VPN clients for the users.
- Resetting and unlocking the password for AD accounts, office 365, and all hertz supported applications.
- Working for the US based car rental company ‘Hertz’
Senior Technical Support Associate
WIPRO
08.2014 - 10.2016
- Handling internet issues like Dropping, no sync and slow speed.
- Handling issues related to LAN and Wireless with operating systems like Win 8, 7, Vista, XP and MAC, configuring and troubleshooting emails accounts like Outlook, Webmail, Apple mail.
- Resolving issues with Telephone lines.
- Ticketing based portal 'Remedy' was used to escalate the issues.
- Re-contracting and Upselling for new and existing customers is also the part of process.
- Worked as a Senior Associate for UK based ISP 'Talk Talk'
Education
B. TECH - ECE
CHITKARA UNIVERSITY
01.2014
HSC -
01.2009
SSE -
01.2007
Skills
- Good communication skills
- Analytical skills
- Co-operative
- Punctual
- Adaptable
- Patient
- Team player
- Hard working
- Sincere
- Ambitious
Projects And Training
- 6 months, HCL CAREER DEVELOPMENT CENTRE in NETWORKING
- 6 weeks, NIELIT, CHANDIGARH DOEACC SOCIETY
- CELCIUS GRADE DIGITAL THERMOMETER, A project in EMBEDDED SYSTEMS that senses the temperature and displays temperature on LCD.
- Whether monitoring system, An 8051 microcontroller based project which senses the temperature and rain and displays it on the LCD.
- Anti-theft alarm for bikes, The circuit turns on when someone tries to steal the bike and buzzer starts sounding.
Activities
- Participated in the workshop organized by IIT Mumbai
- Participated in general technical quiz
- Represented my school team in interschool cricket tournament in 12th class
- Participated in political quiz
- Participated in workshop MAD organized by HCL pvt ltd
- Went for SSB at ALLAHBAD for INDIAN ARMY
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 08/20/91
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Trekking
- Listen to Music
- Watching TV series
Preferred Location
Any Where in INDIA
Epilogue
I am looking for a challenging environment that encourages continuous learning, provides exposure to new ideas and stimulates personal and professional growth.
Disclaimer
I solemnly declare that the information given above is true to the best of my knowledge.
Timeline
Cloud Consultant
Harcept IT Services
09.2024 - Current
Office 365 Ambassador
Concentrix
01.2019 - 09.2024
Senior Helpdesk Support Associate
IBM India PVT LTD
12.2016 - 11.2018
Senior Technical Support Associate
WIPRO
08.2014 - 10.2016
B. TECH - ECE
CHITKARA UNIVERSITY