Bhaskar Menon
Mumbai
Summary
- Accounts Receivable Specialist with expertise in end-to-end collections for domestic and international clients.
- Skilled in monitoring overdue accounts, resolving billing disputes, and ensuring timely cash inflow.
- Experienced in reconciling accounts, investigating discrepancies, and maintaining accurate financial records.
- Strong communicator with experience engaging clients via calls, emails, and virtual meetings to expedite payments.
- Proven ability to collaborate with cross-functional teams and meet SLA targets.
- Experienced in preparing and delivering reports on DSO, A/R status, and collection performance to senior leadership.
- Committed to high productivity, accuracy, and positive customer relationship management.
- Data analyst proficient in Excel, Power BI, Tableau, MySQL, and Python.
- Skilled in data cleaning, visualization, and automation.
- Focused on generating actionable insights to support business decisions.
Overview
10
10
years of professional experience
Work History
Senior Accounts Receivable
LRN
12.2024 - Current
- Debt Monitoring: Track domestic and international accounts to identify outstanding balances.
- Payment Logging: Maintain daily bank payment logs and update monthly collections records.
- Invoice Investigation: Review past-due invoices and contact clients via email, phone, or Zoom.
- Proactive Collections: Encourage timely payments through consistent follow-up and action.
- Issue Resolution: Collaborate with the sales team to resolve billing and credit disputes.
- Account Updates: Regularly update account status and document collection efforts.
- Reporting: Prepare and share weekly reports on DSO, collection activities, and A/R status.
- Cross-Team Coordination: Work with sales and service teams to resolve billing disputes promptly.
- Analysis & Presentation: Create collection analysis reports and present findings to leadership (VP Global Controller and Financial Controller).
- Account Reconciliation: Reconcile the accounts receivable ledger and related accounts for accuracy.
- Customer Communication: Maintain positive client relationships while managing collections.
- Payment Processing: Post and verify incoming payments and receipts accurately.
- Discrepancy Resolution: Investigate and resolve discrepancies in customer accounts and payments.
Accounts Receivable Specialist
Mettler Toledo
02.2023 - 11.2024
- Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/Emails from shared services center in India.
- Control overdue ageing of outstanding invoices.
- Ensuring smooth inflow of cash within payment terms.
- Sending reminders to customer to avoid payment delays.
- Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
- Ensuring monthly progress by resolving substantial amount.
- Collaborating with collection and cash application team as per requirement.
- Meeting productivity and quality benchmark defined from time to time.
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA's.
- Skills: SAP Customer Relationship Management (CRM), Negotiation, Communication, Collaborative Problem Solving and Presentation Skills
Researcher
Whitecrow
09.2021 - 09.2022
- Headhunt for candidates via phone calls, Linkedin & job portals (10%).
- Approach candidates to procure their resumes and understand more about their role.
- Understand the job description for roles.
- Conduct research and recommend new sources for active and passive candidate recruiting.
- Build networks to find qualified passive candidates.
- Maintain regular contact with possible future candidates.
- What you already are/have: Excellent communication and interaction skills, Good research abilities, A team player, Ability to handle pressure & targets.
Debt Collector
Radius Global Solutions
07.2019 - 09.2021
- Familiarity with MS Excel (analyzing spreadsheets and charts).
- An analytical mind with problem-solving abilities.
- Reviewing accounts on a daily basis and maintaining all work queue and desk assignments.
- Contacting borrowers via telephone (inbound and outbound) and email to attempt debt collection.
- Establishing borrower location and contact information via skip tracing if necessary.
- Skills: Online Research, Analytical Skills, Communication, Presentation Skills
Sr Associate
First Source Solutions
01.2017 - 06.2019
- Establishing borrower's ability and willingness to pay and identifying the appropriate repayment program/options available to them.
- Tracking and reporting all account information into computer through our collections system.
- Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner.
- Meeting or exceeding all daily, weekly, and monthly production goals.
- Understanding and following all federal and state laws with regards to collections policies and procedures.
- Passing annual required compliance testing.
- Performing other duties and special projects as assigned by management.
- Skills: Microsoft Word, Debt Collection, Customer Service, Customer Relationship Management (CRM), Negotiation, Communication.
- Providing support: Responding to customer inquiries, concerns, and requests via live chat, voice, email, and customer portal. This involves understanding the customer's needs and providing them with accurate information and solutions.
- Processing orders: Managing service orders and ensuring that they are completed in a timely and efficient manner. This involves coordinating with various teams to ensure that the customer's needs are met.
Sr Associate
Wipro
01.2016 - 01.2017
- Customer Service through calls, Chats & emails.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client & domain knowledge to be able to deliver a resolution on the first conversation.
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort.
- Maintain Internal & Client level delivery quality on calls, chats & email conversations.
- Adhere to Customer Service Attendance & Accountability policies.
- Execute issue/query resolution and ensure proper documentation & follow-up.
- Identify, share and support operational improvements.
- Skills: Technical Support, Customer Satisfaction, Customer Service.
Education
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF MUMBAI
Mumbai, India04-2015
Skills
- Microsoft Excel
- Microsoft Power BI
- Tableau
- SQL
- Python
- Generative AI
- HTML
- CSS:
- Cybersecurity
- Ethical Hacker
- C
- Networking
- Linux administration
- Debt monitoring
- Payment processing
- Invoice investigation
- Account reconciliation
- Credit dispute resolution
- Customer relationship management
- Data analysis
- Financial reporting
- Collections strategy
- Team collaboration
- Problem solving
- Effective communication
- Negotiation tactics
- Time management
- Analytical thinking
- Recordkeeping
- Data visualization
- Collection reporting
- Discrepancy resolution
- Collaborative problem solving
- Analysis and reporting
- Presentation skills
Timeline
Senior Accounts Receivable
LRN
12.2024 - Current
Accounts Receivable Specialist
Mettler Toledo
02.2023 - 11.2024
Researcher
Whitecrow
09.2021 - 09.2022
Debt Collector
Radius Global Solutions
07.2019 - 09.2021
Sr Associate
First Source Solutions
01.2017 - 06.2019
Sr Associate
Wipro
01.2016 - 01.2017
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF MUMBAI