Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vishal Jamwal

Vishal Jamwal

Bengaluru

Summary

  • Experienced Salesforce and Siebel CRM Developer with over 12 years of expertise in delivering robust, scalable, and high-performance CRM solutions across diverse industries. Adept in both Salesforce and Siebel platforms, with a proven track record of designing, developing, and implementing enterprise applications that streamline processes and enhance customer engagement.
  • Proficient in Apex programming, Lightning Web Components (LWC), Aura components, flows, batch processing, REST/SOAP callouts, triggers, and Omni-Channel integrations. Skilled in debugging, test class creation, and achieving high code coverage. Familiar with PMD code scan fixes, data migration using Data Loader and Workbench, and advanced SOQL/SOSL usage. Experienced with Salesforce sharing rules, validation rules, schedulable classes, profiles, and permission sets.
  • On the Siebel side, hands-on experience with Configuration, Business Services, Workflows, EAI, Integration Objects, and Open UI enhancements to modernize legacy systems. Supported ETL operations using Dell Boomi.
  • Demonstrated leadership in mentoring junior developers, driving CRM migration and integration initiatives, and ensuring best practices in code quality and project delivery. Strong interpersonal and communication skills, capable of working independently and collaboratively in dynamic environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CRM Consultant

Tata Consultancy Services
Bengaluru
09.2022 - Current
  • Developed customized CRM solutions to enhance customer engagement strategies.
  • Serving as an OpenUI Developer, contributing to UI/UX improvements and cross-browser compatibility of the Siebel application.
  • Collaborating with the Salesforce Practice Team to develop Proof of Concepts (POCs) for prospective clients, demonstrating Salesforce capabilities in CRM transformation
  • Continuously upskilling in Salesforce technologies, focusing on advanced Apex development, LWC, platform events, integrations
  • Leading a team of 15+ resources across both projects, overseeing end-to-end delivery from requirements gathering to deployment, ensuring adherence to timelines and quality standards.
  • Contributing to internal capability building through mentoring, knowledge sharing sessions, and innovation workshops.

CRM Consultant

Cognizant
Pune
09.2018 - 09.2022
  • Played dual role in maintaining and enhancing CRM capabilities across Salesforce and Siebel for the banking domain.
  • Maintained client hierarchical data within Siebel Open UI Application (UCM).
  • Developed Apex triggers, classes, and LWC components to enhance Salesforce capabilities.
  • Built REST and SOAP API integrations between Siebel and Salesforce systems.
  • Participated in UAT, deployment cycles, and documentation as part of Agile sprints.
  • Gathered requirements and designed workflows in collaboration with cross-functional teams
  • Configured profiles, roles, sharing rules, and workflow rules based on client specifications.
  • Customized Salesforce solutions to align with client business processes.

Senior Project Engineer

Wipro Technologies
Bengaluru
08.2013 - 08.2018
  • Executed change requests, including data restoration and implementation of enhancements for CRM applications.
  • Managed EIM and seed data loads to ensure system-wide data integrity.
  • Designed Siebel OPENUI application layout based on client specifications.
  • Collaborated with customer in Spain to define CRM roadmap and requirements.
  • Coordinated with business teams to clarify functional processes for improvements.
  • Validated change requests submitted for global change manager approvals.
  • Facilitated knowledge transfers with third-party vendors for ongoing support.
  • Contributed to multiple projects throughout tenure at Wipro.

Education

B.E - Information Science & Engineering

Visvesvaraya Technological University (VTU)
Bengaluru
06-2012

Skills

  • Siebel Open UI and EAI configuration
  • Salesforce Development and Administration
  • Project management with JIRA
  • Agile methodology
  • CRM solutions
  • API integrations
  • UI/UX design
  • Apex programming

Certification

Salesforce Certifications:

  • Platform Developer I
  • Platform Developer II
  • Salesforce Certified Administrator
  • Sales Cloud Consultant
  • Salesforce AI Associate
  • Salesforce AI Specialist

Timeline

CRM Consultant

Tata Consultancy Services
09.2022 - Current

CRM Consultant

Cognizant
09.2018 - 09.2022

Senior Project Engineer

Wipro Technologies
08.2013 - 08.2018

B.E - Information Science & Engineering

Visvesvaraya Technological University (VTU)

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Vishal Jamwal