Vishal Khatter
New Delhi
Summary
Founder and operator with 10+ years of hands-on experience building and scaling travel and OTA businesses across the UK and India. I have taken businesses to profitability, generating over £10,00,000 in revenue, while directly managing core functions including distribution, pricing, supplier relationships, payments, refunds, and regulatory compliance.
My experience is rooted in the operational realities of the travel industry — thin margins, high refund exposure, volatile demand, and intense competition. This background has shaped my focus on building scalable, data-driven travel platforms designed for long-term growth, capital efficiency, and investor readiness.
Overview
12
12
years of professional experience
Work History
Director
BookMyFlights Ltd
01.2024 - Current
- Founded and scaled BookMyFlights from inception into a profitable OTA business with £500,000+ in annual turnover.
- Defined and executed the commercial and growth strategy across routes, pricing, and acquisition channels.
- Owned full financial operations including budgeting, forecasting, cash flow management, and regulatory compliance.
- Built and led sales, ticketing, and operations teams, maintaining execution discipline in a low-margin environment.
- Implemented operational systems to manage bookings, refunds, chargebacks, and supplier coordination efficiently.
- Navigated rapid growth phases while maintaining control over risk, costs, and service quality.
- Built long-term relationships with airlines, consolidators, and partners, strengthening trust and commercial leverage.
- This business was intentionally operator-led and cash-generative it gave me deep insight into where traditional OTA models scale poorly and where real leverage exists.
Sales Director
Look Best Fares | Best Air Fares | Travelfro UK
07.2023 - 07.2024
- Led the growth and operations of multiple OTA brands launched in 2023.
- Scaled it from £0.00 to 4 Millon Brand in just one year of operations
- Set overall commercial direction, route strategy, and pricing frameworks.
- Expanded revenue through new routes, partnerships, and supplier relationships.
- Streamlined internal workflows across sales, ticketing, refunds, and customer support to improve margins.
- Managed budgets, forecasts, and performance reporting to support sustainable growth.
- Drove adoption of automation, travel tech tools, and digital systems to improve customer experience.
- Maintained strong relationships with airlines, consolidators, payment providers, and tech partners.
- Led teams with a strong focus on accountability, KPIs, and execution discipline.
Freelancer
Freelance
10.2022 - 02.2023
- Built and scaled the business from inception into a profitable operation.
- Established core sales, operational, and administrative foundations.
- Managed financial operations with a focus on accuracy, transparency, and compliance.
- Designed scalable internal processes to support growth.
- Strengthened client and partner relationships to build early credibility.
Travel Manager
Travel Crew
05.2019 - 06.2022
- Led sales and operations that significantly accelerated company growth.
- Doubled revenue and profitability through targeted sales strategies and operational optimisation.
- Managed corporate and leisure accounts, driving repeat and referral business.
- Introduced process improvements to enhance turnaround times and service quality.
- Identified emerging travel trends ahead of competitors.
- Mentored and managed teams with a strong performance culture.
Sales Director
LookAndBook Pvt Ltd
09.2020 - 02.2022
- Managed sales and financial operations with a strong focus on compliance and efficiency.
- Implemented structured administrative and sales systems to improve scalability.
- Led teams through periods of growth and operational change.
- Built trusted relationships with suppliers, partners, and clients.
- Had mutiple suppliers and clients onboarded but due to COVID as travel was halted so had to pause and then close operations
Travel Specialist
Crystal Travel
03.2016 - 07.2019
- Consistently exceeded sales targets in a competitive, high-volume environment.
- Hands-on experience with Global Distribution Systems (GDS) for complex itineraries.
- Designed personalised travel solutions aligned with client needs and budgets.
- Implemented risk mitigation and safety protocols.
- Maintained high customer satisfaction across sales and after-sales support.
Intern
Credible India Travel
01.2014 - 01.2015
- Gained hands-on exposure to customer service, itinerary planning, call handling, and daily operations.
- Built a strong understanding of end-to-end travel business workflows.
Education
Bachelor of Arts (BA) - Tourism & Travel Services Marketing Operations (BTS)
Indira Gandhi National Open University (IGNOU)
New Delhi09-2022
Postgraduate Degree - Tourism & Travel Services Management
IATA Training
Montreal Canada01.2022
Digital Marketing - Marketing & Online Marketing Trends
Digital Vidya
Remote01.2021
CFA – Chartered Financial Analyst (Level I / Program Coursework) - Financial Forensics And Fraud Investigation
ICFM - Stock Market Institute
New Delhi01.2021
Bachelor's Degree - Tourism & Travel Services Marketing Operations
IATA Training
Montreal canada01-2021
Certificate - Digital Marketing
Delhi School of Internet Marketing
New Delhi01.2018
Skills
- OTA Operations & Travel Technology
- Financial management
- Margin improvement
- Technology integration
- Adaptability to change
- Negotiation
- Multitasking and organization
- Stakeholder engagement
- Client relations
- Risk management
- Sales strategy
- Strategic planning
- Strategic & Business Planning
- Change & Growth Management
- Networking & Network Security
- Corporate Advisory & Commercial Strategy
- Global Distribution Systems (GDS)
- Sales Strategy & Revenue Growth
- Digital & Performance Marketing
- Client & Stakeholder Management
- Financial Planning, Compliance & Risk
Timeline
Director
BookMyFlights Ltd
01.2024 - Current
Sales Director
Look Best Fares | Best Air Fares | Travelfro UK
07.2023 - 07.2024
Freelancer
Freelance
10.2022 - 02.2023
Sales Director
LookAndBook Pvt Ltd
09.2020 - 02.2022
Travel Manager
Travel Crew
05.2019 - 06.2022
Travel Specialist
Crystal Travel
03.2016 - 07.2019
Intern
Credible India Travel
01.2014 - 01.2015
Bachelor of Arts (BA) - Tourism & Travel Services Marketing Operations (BTS)
Indira Gandhi National Open University (IGNOU)
Postgraduate Degree - Tourism & Travel Services Management
IATA Training
Digital Marketing - Marketing & Online Marketing Trends
Digital Vidya
CFA – Chartered Financial Analyst (Level I / Program Coursework) - Financial Forensics And Fraud Investigation
ICFM - Stock Market Institute
Bachelor's Degree - Tourism & Travel Services Marketing Operations
IATA Training
Certificate - Digital Marketing
Delhi School of Internet Marketing